CHANGE OF DATE WEBINAR: How to successfully conduct staff appraisals in the insurance industry

Monday, 15 June 2020
3:00 pm – 4:00 pm
    • Alan Chandler, Chartered Insurer and one of the leading UK Insurance Trainers

Speaker: Alan Chandler, Chartered Insurer and one of the leading UK Insurance Trainers

The Presentation will cover the following:

It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.

Losing staff is very expensive. Studies show that it costs a business around 75% of that person’s annual salary when they leave you and this presentation will show why that figure is so high. Think about this, you employ someone on £30,000, they hand in their resignation usually due to lack of engagement with that person by the business, this has just cost you £22,500 off your bottom line – and this is why everyone involved in running teams or employing staff should be attending this presentation!

Even if you are not yet a team leader or manager, this presentation can be helpful, as it will explore how you can create realistic targets with your employer.

The presentation will look from an INSURANCE perspective on how best to set objectives for staff, how frequently meetings between staff and their manager should occur, how to run a development plan run alongside the appraisal process and very essentially making sure those that perform well are appropriately rewarded. If appraisals are done well then there should be NO surprises for the member of staff or their manager at the end of the year.

This presentation is appropriate for all members. Underwriters, Claims staff, IFA’s. Loss Adjusters and anyone else who employs staff.

Learning objectives

At the end of this event, delegates will be able to:

  • Understand the cost of losing staff to the business.
  • Understand how to set SMART objectives within the insurance industry
  • Understand how to best timetable staff appraisals and interim reviews
  • Understand the importance of setting staff development plans that run alongside the targets set
  • Understand the importance of rewarding appropriately

Speaker Biography


Alan Chandler, Insurance Trainer

Alan has undertaken operational management roles in three major global companies - NatWest Insurance Services, RBS Insurance Group and Allianz Insurance. He has run underwriting, broking and claims functions. Ten years ago he set up his own training company, something that he had always longed to do as he is passionate about training. Since then he has trained well over a thousand people to become ACII qualified including six individuals who have achieved the best ACII completion in the whole of the United Kingdom. Alan is widely regarded as one of the top trainers and presenters in the UK insurance market, he has spoken at almost all the UK insurance institutes and delivers successful training programmes throughout Europe.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at