Surge events in claims & how to manage both the customer and indemnity demand
Speaker: Jeremy Trott, Head of Operations, Claims, Allianz Insurance PLC
Wednesday 19th February 2020
A pizza buffet will be served at 5.30pm for a 6pm start.
Where: Pizza Express, 32 Earl St, Maidstone ME14 1PF
This talk will look at surge events in claims & how to manage both the customer and indemnity demand.
This presentation is a must for brokers, underwriters and claims staff alike.
By the end of this lecture, delegates will be able to identify:
How the claims industry faces capacity handling challenges following surge events.
How customer service levels can be maintained.
How indemnity demand can be managed.
Your Speaker -
Jeremy Trott, Head of Operations - Claims, Allianz Insurance PLC
Jeremy has worked in insurance since joining Commercial Union over 20 years ago. He has a varied CV with roles in underwriting, sales, innovation, strategy and claims over this time and is currently head of claims operations at Allianz, leading the key performance metrics of a team of over 700 people across 3 different sites.
He has a strong association with the local institute having joined mid Kent in 2003 and having a number of roles including President (twice) and dinner secretary for a number of years. He also has sat on the main CII Claims Faculty and then Society boards, most recently taking the Non-Executive Directors position from January 2019.
He still lives locally with his family, is a governor of Roseacre Primary school and enjoys all sports, especially golf and football.
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.