Surge events in claims & how to manage both the customer and indemnity demand

Wednesday 19th February 2020

A pizza buffet will be served at 5.30pm for a 6pm start.

Where: Pizza Express, 32 Earl St, Maidstone ME14 1PF

This talk will look at surge events in claims & how to manage both the customer and indemnity demand.

This presentation is a must for brokers, underwriters and claims staff alike.

Learning Objectives

By the end of this lecture, delegates will be able to identify:

• How the claims industry faces capacity handling challenges following surge events.

• How customer service levels can be maintained.

• How indemnity demand can be managed.

Your Speaker -

Jeremy Trott, Head of Operations - Claims, Allianz Insurance PLC

Jeremy has worked in insurance since joining Commercial Union over 20 years ago. He has a varied CV with roles in underwriting, sales, innovation, strategy and claims over this time and is currently head of claims operations at Allianz, leading the key performance metrics of a team of over 700 people across 3 different sites.

He has a strong association with the local institute having joined mid Kent in 2003 and having a number of roles including President (twice) and dinner secretary for a number of years. He also has sat on the main CII Claims Faculty and then Society boards, most recently taking the Non-Executive Directors position from January 2019.

He still lives locally with his family, is a governor of Roseacre Primary school and enjoys all sports, especially golf and football.