Webinar - Effective Communication For The Virtual World

Wednesday, 14 April 2021
12:00 pm – 1:00 pm
    • Nick Thomas, Nick Thomas & Associates

Webinar outline

Human beings evolved to communicate and interpret communication in a face-to-face environment.

Away from in person interactions we lose the ability to fully interpret the communication of others.

The current virtual environment of remote working and trading has only accentuated the need to develop impactful and tailored skills across different communication media if we want to succeed in the business world.

Webinar will include use of interactive features such as polls, comment and questions / answers

Content & Learning:

  • Mehrabian’s Law – 3 elements to interpreting communication from others.
  • How is this impacted in a world without in person meetings?
  • Email – research on reasons for miscommunication and conflict. How to adjust to mitigate against this.
  • Impactful and clear writing skills
  • Adapting verbal communication
    • The 3 Vs)
    • Speech techniques to improve how we sound.

Adapting Communication for virtual meetings

Learning outcomes

By the end of the webinar, participants will be able to:

  • Understand how we communicate and how we interpret communication from others.
  • Understand the depth of communication across different media.
  • Understand how we can adapt to avoid miscommunication and conflict, and deepen communication across different media

Nick Thomas - Biography

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer.

Nick is an Economics graduate with over 25 years corporate insurance broking experience.

He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles.

As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance.

He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.

In the last two years Nick has worked in a self-employed capacity in training, coaching, and consulting.

He works with a specialist adviser in Insurance sector M&A (Mergers & Acquisitions), and through Nick Thomas & Associates.

If you would like to take part and obtain a copy of the Zoom link, please contact:

Andrew Green ( Insurance Institute of Middlesbrough president )


CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.