Interviewing Best Practice Guidelines & The Psychology of Interviewing (1)
This CPD event will include a presentation by Tara Shelton, CEO of I-COG Claims Management regarding interviewing best practice guidelines and the psychology of influencing behaviour.
This will include examples and case studies followed by a Q&A session.
Learning Objectives
At the end of this session, participants will be able to understand:
• Characteristics of an Effective Interviewer
• How to Influence Behaviour to reach the right results for the right reasons
• Best Practice Principles
• I-COG Interviewing Examples (Recordings) & Case Studies.
Tara Shelton is the Founder and Chief Executive Officer of I-COG who provide leading claims services to the market. She regularly delivers seminars at an industry level on insurance claims validation methods and Anti Fraud detection techniques and is seen as the market expert in reaching the right claims result for the right reasons.
Tara is a former Senior Police Officer, Hostage Negotiator and Chartered Psychologist. Tara has personally helped to convict 11 cases of insurance fraud at the Old Bailey in the last 12 months, all borne from the principles of effective interviewing.
Tara is also a regular contributor to the trade press and appears regularly on BBC1’s series ‘Claimed and Shamed’ as well as assisting the production team on the programme.
To book your place email: ian.stockley@tescobank.com
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.