Webinar - Building rapport in the virtual world

This session will cover the following areas:

• Rapport building:
• Why? Key skill in building trust and mutual influencing
• How? Pacing and leading, matching and mirroring.
• The ‘neurological levels’ of rapport – pacing and leading at each level.
• The four principles of rapport – empathy, authenticity, similarity, shared experience
• The differences and challenges of virtual rapport building vs. F2F.
• How to adjust across the neurological levels, using written word, social media, spoken word and virtual meeting media

Objectives - By the end of this session, you will be able to:

• Understand the pivotal importance of rapport in personal and business interactions to mutually influence and achieve objectives.
• Understand how to build and use rapport – pacing and leading.
• Understand how the virtual world challenges the ability to build and maintain rapport.
• Understand new skills and how to adjust and build rapport through multiple communication media

Nick Thomas Bio:

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer.
Nick is an Economics graduate with over 25 years corporate insurance broking experience
He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.
In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.
In the last two years Nick has worked in a self-employed capacity in training, coaching, and consulting. He works with a specialist adviser in Insurance sector M&A (Mergers & Acquisitions), and through Nick Thomas & Associates.