Improve your communication skills

Overview

Success is often achieved through effective communication, but how effectively are we currently communicating with ourselves and our clients and colleagues? This practical and interactive session will focus on how we can understand ourselves better in order to understand our clients better. The session will review how individually held values and beliefs may be helpful or unhelpful as well as the reasons why it is essential for any negotiator/communicator to be on the same wave length as their clients.

Learning objectives

At the end of this event, the delegate will be able to identify:

• how to master the inner voice and critic

• the best way to communicate

• the use of metaphors

• how to listen to the client and appreciate the unspoken messages

• basic Neuro-Linguistic Programming principles which can help with communication.

Speaker biography

Bernadette Willems LLB (Hons) FMCA is a business peacemaker involved in helping businesses enhance the dynamics of the natural talent which already exists in their business, for the ultimate benefit of both the individuals and the business. A qualified solicitor, Bernadette now specialises in lawyer mediator training and coaching, with over 30 years experience in the industry.

The Nottingham Insurance Institute charges for non-attendance at all CPD events.

If you do find that you are unable to attend, we ask that you give us at least 4 working days notice that you are no longer able to attend.

Please note, if you fail to let us know before this deadline, we will need to charge a £30.00 (inc. VAT) non-attendance fee to cover the cost of catering, booking arrangements and denial of your place to other members.

All cancellations must be received by email and you will receive confirmation of your cancellation. You may also nominate a replacement if you are unable to attend.

By proceeding with the registration you agree to these terms and conditions.