The power of capability to help grow your business

Belgrave Rooms, Nottingham
Wednesday, 22 April 2020
12:30 pm – 2:00 pm
    • Emma Thomas , Premium Credit

Session Content

During this session you will understand how perceptions impact the relationships with our clients and how sometimes these influence the way we communications over the phone and face to face. Behind every person is a set of fantastic questions. We will explore the wide variety of different question types, identify when each question style is best used to ensure you have the right information to deliver the product or service.

This Premium Credit offering to CII will help you and your teams improve knowledge, skills and mindset, with benefits to your business and staff.

Learning Objectives

Our Perceptions

  • Delegates will be able to understand the importance of Pitch/tone, Words and Body language during client engagements.
  • Why do we make perceptions? and how do they impact our response and the way we communicate with our customers.

Questioning Skills

  • Do we ask the right Questions? Delegates will leave the session with a variety of questions techniques which can use to enhance customer discussions


A light buffet and refreshments will be served from 12.30 with the session starting at 1 p.m. for an hour.

Belgrave Rooms, 25 Goldsmith Street, Nottingham NG1 5LB

There are a limited number of free car parking spaces available at the venue. Access to the car park is via Chaucer Street and is on your right under a brick arch after the QPark entrance. Please buzz for the barrier to be lifted stating that you are attending a Nottingham Insurance Institute event.


Emma Thomas is a strong advocate of Providing an outstanding Training service to customers. Emma joined Premium Credit in August 2017, After spending over 10 years in regulated business’s she has obtained extensive knowledge and expertise within a number of industries. Previously served within the Banking sector for 4 years and then moved to work within the insurance industry where she had the opportunity to deal with a variety of insurance products across the market providing a variety of educational training to employees.

Terms & Conditions

As your local Institute Council, we put a lot of time and effort into arranging a full and varied calendar of CPD events throughout the year to help you, and other members of the Nottingham Institute, to keep up to date and to fulfil your CPD obligations. We also spend money on venues and providing catering. It is disappointing, therefore, when members fail to attend without notice as it potentially deprives another member the opportunity of attending.

In addition, many of the speakers at our CPD events provide their valuable time and expertise on an entirely voluntary basis. Many travel to come and speak to you, our members. We want to avoid situations where members fail to turn up and our speakers finding themselves speaking to empty seats.

If you book on to any event and you find you are unable to attend, we would ask that you kindly let us know in advance so that we can ensure other members do not miss out.

Special Requirements

If you have any special requirements, be these of a dietary, disability or religious nature, please respond to your booking confirmation email with the details.

  • Belgrave Rooms
  • 25 Goldsmith Street
  • Nottingham
  • NG1 5LB
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at