Webinar: Effective communication in a Virtual World

Monday, 01 February 2021
10:00 am – 11:00 am
    • Nick Thomas & Associates

We are all continuing to operate in a virtual world where effective communication is more important than ever. This session will help you understand the importance of building rapport, how to do this in a virtual environment and how to adapt to challenges such as the loss of body language as a way of communication.


- Understand the importance of rapport building in relationship building and influencing
- Understand how to build and use rapport – pacing and leading
- Understand that much of our belief and feeling about what someone says
is interpreted through their body language. Techniques to adapt to the
loss of the body language aspect in the virtual world

Rapport building
o Why? Key skill in influencing
o How? Pacing and leading, matching
o The ‘neurological levels’ of rapport

o Mehrabian’s Law – 3 elements to interpreting communication from others. Body language is the most important - lost in a virtual world.
o Adapting rapport building and communication
o The 3 Vs: Verbal (What you say), Vocal (How you say it), Visual (The image people form from your words)
o Speech techniques to improve how we sound and build the Visual aspect with brokers


Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer.

Nick is an Economics graduate with over 25 years corporate insurance broking experience

He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.
In the last two years Nick has worked in a self-employed capacity in training, coaching, and consulting. He works with a specialist adviser in Insurance sector M&A (Mergers & Acquisitions), and through Nick Thomas & Associates.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.