WEBINAR: The FCA’s new Consumer Duty of Care

Thursday, 25 November 2021
12:00 pm – 1:00 pm (UK time)
    • Daniel Meyer, Associate, Freeths LLP


The FCA introduced its proposal for a new consumer duty of care in consultation CP21/13. The FCA’s aim is to shift firms’ culture and behaviours to a focus on customer outcomes and putting the customer in a position in which the customer can act and make decisions that are in the customer’s best interests.

The one-hour session will focus on the following:

  • an overview of the proposed new principle, rules and guidance;

  • how the new duty will be implemented;

  • how the duty interacts with existing principles, rules and guidance and the FCA’s other areas of focus (such as vulnerable customers);

  • how the FCA proposes to regulate and enforce the new duty; and

  • the steps that firms should be taking to ensure compliance with the new duty, rules and guidance.


By the end of this webinar you will gain an overview of:

  • the FCA’s new consumer duty of care;

  • the FCA’s proposed new principle, rules and guidance implementing the new duty;

  • how to ensure your products and processes meet the requirements of the new consumer duty of care.


Daniel is an Associate in the Financial Services Regulation team at Freeths LLP and specialises in advising on the regulatory landscape across the entire financial services sector, with a particular focus on the insurance, consumer credit, fintech and insurtech sectors. Daniel acts for both FCA authorised and unauthorised clients active in the financial services sector and undertakes a range of contentious and non-contentious financial services regulatory work. Daniel provides practical advice to clients on complying with their regulatory obligations, including on the impact and integration of technology with financial services. Daniel also has experience in conducting financial services litigation, advising on FOS complaints and representing firms and individuals facing regulatory enforcement action.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.