Human v Automated Decision Making : have we gone too far in insurance and financial service

Wednesday, 13 July 2022
11:00 am – 12:00 pm (UK time)
    • Jeff Heasman

This session is aimed at all our insurance members - General & PFS


We have reached a critical crossroads in the digitisation and automation of processes within insurance and financial services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that insurance and financial services continues to lag behind other professions. There is a fine balance to be struck. Based on doctoral research being conducted by Jeff Heasman and other sources of research and industry insights, this thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.

Learning Objectives

By the end of the webinar, participants will be able to:

  • identify the different sides to the debate with regards to the balance between human and automated decision-making;
  • recognise the point we have reached to date in digitisation and automation within the insurance and financial services professions;
  • implement a strategy to ensure that as we move forward we strike the right balance for the benefit of all.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at