Consumer Duty: A paradigm shift

Friday, 10 September 2021
1:00 pm – 2:00 pm (UK time)
    • Richard Cockbain

The Insurance Institute of Perth and Dundee is delighted to announce that their next online CPD event will focus on the FCA’s proposal for a new Consumer Duty. With FCA describing this as a “paradigm shift” it is going to shape the regulatory landscape for the next few years.

This event will benefit our PFS and general insurance members who are involved with selling or servicing of retail consumers, product design and pricing.

Learning outcomes:
By attending this event delegates will:

  • Learn about what the FCA’s Consumer Duty is.
  • Know why the regulator believes a Duty is required.
  • Appreciate the significance this could have for regulated firms and customers.
  • Be aware of the next steps and timeline.

Our speaker is Richard Cockbain, Senior Compliance Manager at Aviva.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at