WEBINAR: Meeting the needs of vulnerable clients

Wednesday, 05 May 2021
1:00 pm – 2:00 pm (UK time)
    • David Wilson

The combined Scottish CII Local Institutes are happy to invite you to our latest seminar “Meeting the needs of vulnerable clients”.

This session covers a range of areas and regulation around consumer vulnerability:

Most consumer protection is aimed at what you might call an “average” or typical client – what they expect, what they understand and how they behave. But customers who find themselves in vulnerable circumstances are less likely to be able to represent their interests, and more likely to suffer harm.

The FCA has been paying close attention to this topic for some time. In this session, as well as providing an update on the regulator’s activity so far, we’ll be exploring the issues and considerations for firms and advisers.

What have been identified as the risks? How can advisers ensure that they have taken the appropriate steps to consider the issues raised?

Join us for a 60-minute webinar with David Wilson, Business Development Manager at Just Group who will be casting a spotlight on the subject of vulnerability and highlighting various areas to be aware when identifying and responding to potential vulnerabilities.

By attending this session, planners will be able to:

  1. Outline FCA research and publications about vulnerable consumers
  2. Consider the issues that arise when consumers find themselves in vulnerable circumstances
  3. Identify what changes to policy and process might need to be made when working with vulnerable consumers


With over 20 years of experience in the financial services industry and qualified to Level 4 Diploma, David has worked closely with financial intermediaries in an ever changing world. In previous roles David has worked with local and national adviser firms in roles ranging from wrap platform consultancy, fund management, investments management, pensions and retirement-related issues.

David joined Just in 2018 as a Business Development Manager, looking after relationships in Northern Counties, Scotland and Northern Ireland, using his expertise to support financial intermediaries and their clients to benefit from the considerable opportunities the at-retirement and later life markets present.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.