Consumer Duty: The New Principle

The Insurance Institute of Perth and Dundee is delighted to announce that their next online CPD event will be a return to the FCA’s proposal for a new Consumer Duty to explain what the second Consultation Paper means for the industry.

This event is likely to be of interest to both our PFS and general insurance members who are involved with product design, pricing and selling or servicing of retail consumers.

Learning outcomes:

By attending this event delegates will:

• Understand why a new Consumer Duty is needed.
• Recognise the key components of the Consumer Duty.
• Highlight certain rules that need close attention.
• Identify next steps.

Once again, our speaker is Richard Cockbain, Senior Compliance Manager at Aviva.