Previous events
All previous events
WEBINAR: 5 Habits of Highly Effective Claims Handlers in Insurance
Using his vast experience as a former litigation executive acting on behalf of claimants, as a senior liability adjuster acting on behalf of insurers, and now training claims handlers across the world, Jeff Heasman delivers this session in which he highlights what he has identified as the top 5 habits of highly effective claims handlers. The session looks at how these habits impact the performance of individual claims handlers, their teams, companies and also the experience of the customer. This session is valuable not only for claims handlers but everyone within the insurance industry.
View event detailsUnconscious Bias
An unconscious or cognitive bias is a systematic thinking error that causes us to make poor decisions and judgments, often taking the form of social stereotypes. To make sense of the infinite complexity of the world, our brain has to take short-cuts, like categorising people into groups with expected traits. The downside is the potential for prejudice which can ultimately lead to institutionalised racism and gender bias.
View event detailsWEBINAR: All Change: 2 years in which the Supreme Court transformed the way we and our clients do business
From the FCA Test Case on business interruption to the Uber Test Case, the decisions on vicarious liability to the judgments on professional negligence, the Supreme Court has certainly had a busy and productive couple of years. The Supreme Court has handed down a series of judgments that not only significantly impact the way we work as an insurance industry but also the risk management advice we should always be considering when interacting with our clients. This webinar will provide an overview of the key judgments of the Supreme Court over the past two years and how they impact our industry and our clients.
View event details
New Year Energy Booster Training Session
In this unique cpd training session with the ever-energetic and enthusiastic Michael you will learn:
View event detailsWEBINAR - Understanding the basics of regulation in the insurance industry
This webinar looks to provide an overview of the history of regulation within the UK insurance industry, who are the main regulators, how do they regulate and why regulation is so essential. The presentation will examine the principle-based approach to regulation put in place by the UK regulators and how this differs from rules based regulation in many other countries. it will also look at the main aspects of regulation including fair treatment for customer, ICOBS, training and competence requirements and solvency margins. All staff need to have an overview of how regulation applies to the insurance industry within which they work, and this presentation will provide this overview.
View event detailsWEBINAR - Understanding how insurers calculate a motor fleet rate
This presentation will look at how Insurers compile a motor fleet history and why brokers need to be aware of the cut-off date used. The webinar will explore the way in which underwriters look at fleet claims trends, and how they go about adding in expenses to obtain the quotation they offer your client. Very importantly, the presentation also looks at fleet risk management improvements that could be put in place by a client, and why it is so essential that a broker proactively brings these to the attention of an insurer.
View event detailsWebinar - The legal principles of insurance - 12-1pm Friday 9 December
The Legal Principles of Insurance This webinar will provide a plain English overview of the main legal principles of insurance, which are: 1. Insurable interest 2. Proximate cause 3. Indemnity 4. Subrogation 5. Contribution 6. The duty not to misrepresent/ Fair presentation of risk All staff working in the insurance industry should have a practical working knowledge of these principles and this one-hour webinar delivered by Alan Chandler, one of the most popular insurance presenters in the UK, will provide the practical knowledge of these very important pillars that underpin our industry. This one-hour webinar will be useful for all brokers, underwriters, and claims staff and as they form the main basis of the Cii exams very useful for anyone studying subjects such as IF1 and MO5.
View event detailsWebinar - PFS - Value of Added Value Benefits to a Life Plan
The Exeter Council are pleased to welcome Lisa Aggett of Scottish Widows for this PFS webinar training session. Session Overview: The second in a series of protection sessions provided by Scottish Widows for PFS members available online. The event joining link will be sent out by Theresa Atal the day before the webinar. PLEASE COPY AND PASTE LINK IN ORDER TO BOOK: https://www.localinstitutes.cii.co.uk/exeter/home/events/2022/webinar-pfs-value-of-added-value-benefits-to-a-life-plan/ If any issues or questions, please contact Exeter Insurance Institute. This is a CPD event arranged by Exeter Insurance Institute (not your local institute) and suitable for all PFS members
View event detailsWebinar - Inflation and the insurance considerations - Nov 30, 2022 09:15 AM
This session on inflation considers what affect increasing inflation has on business insurance – what clauses and cover issues brokers and insurers need to consider for various classes of cover
View event details
Critical Illness Insurance - PFS Webinar - Making it simple but comprehensive - Booking details below
The Exeter CII have arranged 2 protection sessions by Scottish Widows for PFS members prior to the year end. • Learning Objectives: o Clarification around the structure of a Scottish Widows Protect Critical Illness Cover Plan; o Demonstrate how we simplified our cover but also widened the scope of our conditions covered at the same time; o Discussion around our strategy and how we are helping to shape the critical illness protection market focusing on what matters and offering comprehensive cover; o A look at how our approach is performing against the wider market. This is a CPD event arranged by Exeter Insurance Institute (not your local institute) and suitable for all PFS and CII professionals who advise on and sell critical illness cover to attend.
View event details
Annual Black Tie Dinner
It’s been a long 3 years, and we cannot wait to welcome you back to the Duke of Cornwall Hotel for a night of centenary celebrations as 2022 marks 100 years of the Plymouth Insurance Institute. The band has been booked and the drinks are on ice. Tickets are available for £60per person or a book a table of 10 to receive a 5% discount. To book your seat, please email venetia.hallam@thmarch.co.uk We also have a great selection of Sponsorship packages this year. Please see below/attached/ link. The Duke of Cornwall are also offering preferential rates for guests attending the dinner, starting from just £90 Bed and Breakfast. Please contact the hotel directly to book (01752 275862).
View event detailsWebinar: A Plain English Introduction to Engineering insurance and inspection
This is an hour's presentation looking to provide a plain English overview of the Engineering insurance market which is often shrouded in mystery and badly understood. We will look at both the inspection and insurance cover elements of Engineering insurance. Because engineering as a product is so misunderstood, there are enormous amounts of equipment across the UK that have no explosion cover despite the client having an 'All Risks' wording! The same problem applies to inspection where clients are often breaking the law by not getting an item inspected but do not realise this. For brokers this is a missed income opportunity and a significant professional indemnity exposure. This webinar, delivered by Alan Chandler one of the most popular presenters in the UK, is very appropriate for brokers, underwriters, claims staff and loss adjusters as well as anyone else who wishes to gain a greater understanding of the insurance marketplace.
View event details
Hack Your Circadian Rhythum
Your sleep/wake cycle is your secret weapon to fight off disease, optimise energy, build focus, and realise your potential. In this session, they will share some illuminating tips to work with your circadian rhythm. - Build understanding of circadian rhythm and its importance to energy, performance, and wellbeing - To understand how circadian rhythm impacts every aspect of life - To identify some simple and tailored actions to improve health and performance
View event detailsWebinar: BI covid claims – where are we now?
This webinar will provide an update post the Supreme Court Appeal judgment of 15 January 2021 and will focus on a number of various decisions made on complaints referred to the FOS, insurer statistics on claims payments, courts cases including: Corbin & King v AXA (which they have decided not to appeal), Stonegate pub chain action, Greggs and several others. The FCA originally considered some 370,000 insureds have bought this cover from around 60 different insurers and the FOS does not appear to be over-stretching the reach of the judgment (but there is an interesting 26 page decision over an Allianz insured with a covid on the premises claim having been allowed). At the same time it will remind brokers, all of whom will have arranged these policies for clients, to encourage them to robustly reassess their advice process under ICOBS and their overriding professional duty to clients thus ensuring they are not blamed for having sold policies that have not fully catered for the needs of clients (and it is clear that a number of brokers have faced negligence actions incl a current one against Pound Gates). Plus we will look at whether you need covid to be covered under your PI policy going forward and what could happen if you don’t.
View event details
Plymouth Fireworks Championship Boat Cruise
Join us on the Plymouth Venturer for a great night of unrivalled views of the first displays! This event is open to your friends and family too. We will also be delivering our Annual CII & PFS awards! The boat is fully equipped with a licensed bar and toilet facilities, heated saloon area and comfortable seating. There is also plenty of room to stroll around the open front, rear and large upper deck. Prices; Adult: £16 Child 5 - 15: £10 Child under 5: Free Please note that this event is non refundable. If you are unable to attend on the day, tickets are transferrable upon prior agreement with us. Children must be accompanied by an adult. Snacks and refreshments will be available to be purchased from the onboard bar. To make payment, please send the payment via bank transfer using the details below and putting your full name followed by fireworks as the reference: Account Name: THE INSURANCE INSTITUTE OF PLYMOUTH AND CORNWALL SORT CODE: 54-41-12 ACCOUNT NO: 53172353
View event details
Webinar - Business Interruption extensions – post-Covid litigation
This Business Interruption insurance session looks at how the main extensions to a BI policy apply and the wording issues that have led to the Covid claim litigation. Key BI extensions – what they cover, how they ‘fit’ with wording, underwriting issues • Suppliers • Customers • Loss of attraction(murder/suicide) • Third party premises • Utilities/Terminal ends • Prevention of access – damage/non-damage • Fines/damages Limits and Post-Covid litigation
View event detailsWebinar: Motor Insurance - all you need to know in a nutshell
We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover. A generation back most people's first taste of insurance was writing out cover notes and working through manual rating guides forcing staff to understand component parts of motor cover. This has now been replaced by big data and automation meaning less and less people have retained knowledge of this key cover. This webinar is presented by Alan Chandler one of the most popular insurance presenters in the UK. Alan will go through the key component parts of a motor policy and it will include looking at what is actually covered under the main cover options. Alan will also explore how rating is evolving with big data which will transform the way motor insurance is rated.
View event detailsWebinar: A plain English overview of construction (contractors) insurance
From small builder to plumbers through to large building firms there are an increasing number of contractors needing insurance often due to the fact that building firms now take on contractors rather than employees. These contractors need professional guidance on their insurance needs and this presentation will outline the main factors to be taken into account. As an example, would a small building firm really understand the difference between labour-only and Bona-fide sub-contractors, if they do not have a broker they are in big trouble as the Insurance Act 2015 says they must make a fair presentation of risk, without help how do they do this? The presentation, delivered by Alan Chandler one of the most popular insurance presenters in the UK, will look at the main insurance needs of a contractor. The webinar will include looking at contract works cover, understanding contractor liability cover including non-negligence cover, understanding the Business Interruption cover including understanding how to add fines and damages to the contractors’ policy and why current limits of indemnity are often not sufficient. The contractors sector will suffer badly from the hardening market and this presentation will look at how you can best get your clients’ needs correctly arranged.
View event detailsWebinar - Emerging Risks - Issues that are changing the insurance industry
Use of AI • Implications for insurers • Use of AI by insurers Autonomous vehicles • Insurance implications ESG issues • Climate Change – new insurance solutions, reporting and mitigation • Well-being – employees, diversity • Social responsibility • Geo-political issues – effect on insurance
View event detailsWebinar: Dealing correctly with Vulnerable Customers
The FCA have found following a thematic review that vulnerable customers are often not treated fairly. In fact many Insurers pricing models have taken significant advantage of these customers, often the more vulnerable the customer the more the insurer has loaded rates at renewal. Some of the UK's largest institutions have been guilty of proactively targeting these individuals and the regulator has had enough of Insurers and brokers balancing their books on the most vulnerable in our society. Alan Chandler, Chartered Insurer, who is widely regarded as one of the top insurance trainers in the UK will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA define vulnerable customer, the measures all firms are expected to put in place and how the requirements on all firms are changing to make sure the most vulnerable are protected going forward. This continues to be a hot topic for the regulator and failure to comply leaves firms open to disciplinary measures from the regulator.
View event details