Previous events

All previous events

Directors' & Officers' Insurance and Employment Practices Liability in a plain English nutshell

  • Wed 04 Nov 1:00 pm – 2:30 pm
  • Webinar
    • Alan Chandler

This session will briefly explain the history and how the D&O market place is changing, including the fact that many more directors are being sued individually and also the fact that the amount of HSE prosecutions have trebled against individual directors since 2015. This is no longer a cover that ANY director can ignore, and ironically if a director refuses D&O without consulting their fellow directors they have massively increased their own personal D&O exposure. Too many brokers are saying to their clients that the maximum limit a company should set for D&O is the sum total of all the directors personal assets - this is wrong and will lead to a PI claim against that broker! The trainer for this session, Alan Chandler, runs his own training and consultancy business, so does not come with any agenda for promoting a specific insurer's wording. This presentation will be focusing on how to make it easy to understand the main purpose of this valuable cover. Alan Chandler, widely regarded as one of the leading trainers and presenters within the UK, in his usual engaging style will help provide a plain English overview on D & O and EPL insurance suitable for all those in the insurance industry.

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Financial awareness: a plain English overview for all insurance staff

  • Tue 27 Oct 9:30 am – 12:30 pm
  • Webinar
    • Alan Chandler

Covid-19 has forced the UK into a recession and understanding clients accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients' accounts, so account executives, account handlers and underwriters will need to understand the main terminology. This presentation looks to provide a plain English understanding of what is in a balance sheet, Profit and Loss account, a cash flow statement and how these can be read easily by non accountants. The webinar will also include an overview of the main financial ratios again explained in a plain English way aimed at non accountants. Alan Chandler, widely regarded as one of the leading trainers and presenters within the UK, in his usual engaging style will help provide a plain English overview for financial awareness suitable for all those in the insurance industry.

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Professional Indemnity insurance - an overview

  • Thu 08 Oct 1:00 pm – 2:00 pm
  • Webinar
    • Alan Chandler

This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing. It explores the problems posed by a claims made wording and the difficulty clients have going into retirement without adequate run off cover. The presentation also looks at ensuring the correct limits of indemnity are set. Alan Chandler, widely regarded as one of the leading trainers and presenters within the UK, in his usual engaging style will help provide an overview of Professional Indemnity suitable for all those in the insurance industry.

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Working Well: An Introduction to Mental Health Awareness (3 hours)

  • Thu 01 Oct 1:00 pm – 4:00 pm
  • Webinar
    • Amber Cowburn, Working Well SW https://www.workingwellsw.com/

Join this short course taught by national expert Amber Cowburn, to give you a thorough introduction to mental health awareness. You will learn about current mental health statistics, why mental health is of core importance to business, the continuum of mental health, how to proactively look after employee wellbeing, and how to support and signpost. Working Well provide sector leading mental health training that empowers participants, using expertise and enthusiasm. Their courses are packed with current research, to ensure comprehensive understanding and confidence to focus on employee wellbeing.

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FCA Business Interruption Test Case - the judgment

  • Fri 25 Sep 12:00 pm – 1:00 pm
  • Webinar
    • Branko Bjelobaba FCII, http://branko.org.uk/about/

Branko Bjelobaba FCII delivers this comprehensive and interactive one-hour webinar, which will focus on the judgment following the FCA’s ground-breaking test case at the High Court. The hearing concluded on 30th July and the judges have agreed to hand down their judgment for mid-September. Eight days have been spent analysing countless policy wordings and individual words and their everyday meanings. The FCA consider some 370,000 insureds have had payments denied as insurers have interpreted wordings only to suit themselves and each of the eight insurers’ counsel has presented evidence and argument as to why their interpretation is correct and why the FCA has got this wrong. This case will be momentous and will set clear precedent as to the clarity of wordings and what needs to happen to ensure future cover is clear and understood by all parties. At the same time it will highlight the exposure for insurance brokers all of whom will have arranged these covers for clients (and some will be classed as co-manufacturers under PROD) and encourage them to robustly reassess their advice process under ICOBS and their overriding professional duty to clients thus ensuring their own professional indemnity costs remain reasonable (clearly not knowing how the case will go at the time of advertising this session!).

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General Knowledge Quiz

  • Thu 17 Sep 5:30 pm – 7:00 pm
  • Video Conference Call
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State of the economy update: The latest economic overview in this changing world

  • Mon 14 Sep 2:00 pm – 3:00 pm
  • Webinar
    • Malindi Myers, Bank of England

The Outlook for the UK Economy from The Bank of England: attendees will get an up-to-date overview as to the state of the economy and an insight into its latest economic forecasts.

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How Employers' Liability, Public Liability and Products Liability can arise and why current limits are no longer enough

  • Mon 07 Sep 4:00 pm – 5:00 pm
  • Webinar
    • Alan Chandler

How Employers Liability, Public Liability and Products Liability can arise and why current limits are no longer enough. This webinar presented by Alan Chandler, one of the most popular insurance presenters in the UK, will examine how policyholders can be liable for claims and how in this increasingly litigious world, the limits of indemnity currently being offered are no longer enough, meaning brokers could be exposed to PI claims by offering traditional policies.

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Examination Techniques Workshop

  • Wed 02 Sep 1:00 pm – 4:00 pm
  • Webinar
    • Alan Chandler

This 3 hour workshop will aid all those who are taking CII or PFS examinations. This interactive course will deal with how to impress the examiner, looking at the different examination terminology and what the examiner expects when they use key phrases. The workshop will explore a range of study techniques to see which ones are most appropriate for you, as well as looking at how to time manage both in respect of revision and the actual exam. Alan Chandler, one of the most popular insurance presenters in the UK, has been both tutor and examiner for many different CII subjects and is perfectly placed to provide us with a useful and generic overview of exam techniques.

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Mentally Preparing for a Post-Lockdown World

  • Fri 14 Aug 10:00 am – 11:30 am
  • Webinar
    • Michael Quigley, Kataholos

This workshop will provide practical plans, tips and easy strategies to help returning employees cope mentally with the stress that can accompany the change involved in returning to a bustling workplace. In preparing to return to what is being termed the ‘new normal, Michael Quigley, Founder of Kataholos leads this session which will focus on helping address the real feelings and emotions experienced when interacting with colleagues and management.

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CANCELLED: Plymouth Fireworks Championships

  • Wed 12 Aug 7:00 pm – 10:30 pm

Join us on the Plymouth Venturer for a great night of unrivalled views of the first displays!

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The rise of Errors & Omissions claims against brokers and how these can be mitigated

  • Fri 07 Aug 10:00 am – 11:00 am
  • Webinar
    • Alan Chandler

How broker errors and omission claims are increasing and how these can be mitigated This presentation will explore why the amount of errors and omission claims against brokers are on the increase. Various new pieces of legislation including the broker's duty under the Insurance Act 2015, GDPR and the Insurance Distribution Directive are making brokers more vulnerable which, coupled with increased litigation in society, increased client expectations and ever higher regulatory demands mean that brokers cannot continue to do what they have always done. Far more proactivity is required. Alan Chandler, widely regarded as one of the leading trainers and presenters within the UK, will provide a number of examples of how the tide of litigation is turning against insurance brokers and what they need to do to mitigate their E&O risks.

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Be seen; be heard: make an impact VIRTUALLY!

  • Thu 23 Jul 12:00 pm – 1:00 pm
  • Webinar
    • Susan Heaton-Wright

With these changing times, we are all being forced to communicate virtually: conference calls, webinars, phone calls, as well as emails. In this interactive webinar, join this one hour session to find out specific techniques to ensure you are making an impact when communicating virtually.

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The Perfect Storm: why capacity is draining out of the UK insurance market and why we are moving into a very hard market

  • Wed 15 Jul 1:00 pm – 2:00 pm
  • Webinar
    • Alan Chandler

This presentation, aimed at those working in commercial insurance, will explore why capacity is draining out of the UK insurance market and why we are moving into a very hard market where niche covers will be difficult to place. How Solvency II, the recent stock market crash, the Ogden change, soft rating, recent floods and now BI and Covid-19 have all combined to create the perfect storm and how rates will have to significantly increase with many high risk businesses facing the prospect of getting no alternative quotes - Click on the subject title to see more or book.

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How to correctly advise policyholders on the policy coverage gaps caused by the Covid-19 lockdown

  • Tue 30 Jun 1:00 pm – 2:00 pm
  • Webinar
    • Alan Chandler

A MUST FOR ALL BROKING STAFF The Covid-19 lockdown has created far more gaps in covers than most brokers realise, and this webinar takes a look at where these coverage gaps arise and how best to advise your clients on these issues. Alan Chandler, who has recently delivered the very well-received BI and Covid-19 session will be providing this webinar on the essential things a brokers must take into account. Click here to see more.

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Annual General Meeting

  • Thu 07 May 5:00 pm – 5:30 pm
  • Video Conference Call
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Communicating with Customers in Difficult and Uncertain Times

  • Tue 14 Apr 10:30 am – 11:30 am
  • Webinar
    • Jeff Heasman, Jeff Heasman Training and Consulting

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer on-board. Learning Objectives By the end of the session, participants will be able to: • identify how to communicate with customers at times of difficulty and uncertainty. • describe the language and communication methods most suitable for your customers. • implement a strategy to communicate in a way that provides clarity and reassurance to customers in a way that keeps them on-board.

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POSTPONED - Annual General Meeting - POSTPONED

  • Thu 02 Apr 6:30 pm – 8:00 pm
  • Lanhydrock Hotel
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Webinar presentation on a plain English explanation of how to answer the most common question of the moment: 'does my Bi policy cover Covid-19?'

  • Mon 30 Mar – Fri 30 Mar
  • Webinar
    • Alan Chandler

The UK government said that by declaring Covid-19 a notifiable disease it would trigger Business interruption policies so that they will cover any losses - we will explore whether this statement is correct. It is essential that brokers, underwriters and claims staff alike have a full understanding of what the correct commercial insurance position is on the virus that is disrupting all our lives. It is not just policyholders who are asking this question, we all know friends and family who run small businesses and they will be asking anyone who works in insurance what the position is and why. This presentation will give you the answers. Alan will explore briefly the background of Business interruption cover in the UK and focus specifically on the Bi extensions that may or may not cover Covid-19. It will be done in Alan's plain English style so that you can go away and feel confident in talking about how Bi cover responds to the biggest issue of the day.

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Time Management - Thursday 12th March

  • Thu 12 Mar 9:15 am – 3:30 pm
  • Cornish Mutual
    • Rob Salt, Plymouth Business Training

This course is for anyone that needs to increase their personal effectiveness through time management. In the stresses of the modern world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time. It sometimes helps to stop and take stock of the situation and think about how we are working. This time management training course will encourage you to stop and think about how you operate and will help anybody who is not making the best use of their time. By the end of the training course participants will be able to: • Recognise what prevents them from making the best use of their time. • Make necessary long, medium and short term plans to help schedule and organise activities. • Manage their 'To Do List' effectively. • Control interruptions so they have limited impact • Recognise and manage common time wasters. • Identify why they procrastinate & how to manage it.

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