Previous events
All previous events
FCA Business Interruption Test Case - the judgment
Branko Bjelobaba FCII delivers this comprehensive and interactive one-hour webinar, which will focus on the judgment following the FCA’s ground-breaking test case at the High Court. The hearing concluded on 30th July and the judges have agreed to hand down their judgment for mid-September. Eight days have been spent analysing countless policy wordings and individual words and their everyday meanings. The FCA consider some 370,000 insureds have had payments denied as insurers have interpreted wordings only to suit themselves and each of the eight insurers’ counsel has presented evidence and argument as to why their interpretation is correct and why the FCA has got this wrong. This case will be momentous and will set clear precedent as to the clarity of wordings and what needs to happen to ensure future cover is clear and understood by all parties. At the same time it will highlight the exposure for insurance brokers all of whom will have arranged these covers for clients (and some will be classed as co-manufacturers under PROD) and encourage them to robustly reassess their advice process under ICOBS and their overriding professional duty to clients thus ensuring their own professional indemnity costs remain reasonable (clearly not knowing how the case will go at the time of advertising this session!).
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State of the economy update: The latest economic overview in this changing world
The Outlook for the UK Economy from The Bank of England: attendees will get an up-to-date overview as to the state of the economy and an insight into its latest economic forecasts.
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How Employers' Liability, Public Liability and Products Liability can arise and why current limits are no longer enough
How Employers Liability, Public Liability and Products Liability can arise and why current limits are no longer enough. This webinar presented by Alan Chandler, one of the most popular insurance presenters in the UK, will examine how policyholders can be liable for claims and how in this increasingly litigious world, the limits of indemnity currently being offered are no longer enough, meaning brokers could be exposed to PI claims by offering traditional policies.
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Examination Techniques Workshop
This 3 hour workshop will aid all those who are taking CII or PFS examinations. This interactive course will deal with how to impress the examiner, looking at the different examination terminology and what the examiner expects when they use key phrases. The workshop will explore a range of study techniques to see which ones are most appropriate for you, as well as looking at how to time manage both in respect of revision and the actual exam. Alan Chandler, one of the most popular insurance presenters in the UK, has been both tutor and examiner for many different CII subjects and is perfectly placed to provide us with a useful and generic overview of exam techniques.
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Mentally Preparing for a Post-Lockdown World
This workshop will provide practical plans, tips and easy strategies to help returning employees cope mentally with the stress that can accompany the change involved in returning to a bustling workplace. In preparing to return to what is being termed the ‘new normal, Michael Quigley, Founder of Kataholos leads this session which will focus on helping address the real feelings and emotions experienced when interacting with colleagues and management.
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CANCELLED: Plymouth Fireworks Championships
Join us on the Plymouth Venturer for a great night of unrivalled views of the first displays!
View event detailsThe rise of Errors & Omissions claims against brokers and how these can be mitigated
How broker errors and omission claims are increasing and how these can be mitigated This presentation will explore why the amount of errors and omission claims against brokers are on the increase. Various new pieces of legislation including the broker's duty under the Insurance Act 2015, GDPR and the Insurance Distribution Directive are making brokers more vulnerable which, coupled with increased litigation in society, increased client expectations and ever higher regulatory demands mean that brokers cannot continue to do what they have always done. Far more proactivity is required. Alan Chandler, widely regarded as one of the leading trainers and presenters within the UK, will provide a number of examples of how the tide of litigation is turning against insurance brokers and what they need to do to mitigate their E&O risks.
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Be seen; be heard: make an impact VIRTUALLY!
With these changing times, we are all being forced to communicate virtually: conference calls, webinars, phone calls, as well as emails. In this interactive webinar, join this one hour session to find out specific techniques to ensure you are making an impact when communicating virtually.
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The Perfect Storm: why capacity is draining out of the UK insurance market and why we are moving into a very hard market
This presentation, aimed at those working in commercial insurance, will explore why capacity is draining out of the UK insurance market and why we are moving into a very hard market where niche covers will be difficult to place. How Solvency II, the recent stock market crash, the Ogden change, soft rating, recent floods and now BI and Covid-19 have all combined to create the perfect storm and how rates will have to significantly increase with many high risk businesses facing the prospect of getting no alternative quotes - Click on the subject title to see more or book.
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How to correctly advise policyholders on the policy coverage gaps caused by the Covid-19 lockdown
A MUST FOR ALL BROKING STAFF The Covid-19 lockdown has created far more gaps in covers than most brokers realise, and this webinar takes a look at where these coverage gaps arise and how best to advise your clients on these issues. Alan Chandler, who has recently delivered the very well-received BI and Covid-19 session will be providing this webinar on the essential things a brokers must take into account. Click here to see more.
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Communicating with Customers in Difficult and Uncertain Times
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer on-board. Learning Objectives By the end of the session, participants will be able to: • identify how to communicate with customers at times of difficulty and uncertainty. • describe the language and communication methods most suitable for your customers. • implement a strategy to communicate in a way that provides clarity and reassurance to customers in a way that keeps them on-board.
View event detailsWebinar presentation on a plain English explanation of how to answer the most common question of the moment: 'does my Bi policy cover Covid-19?'
The UK government said that by declaring Covid-19 a notifiable disease it would trigger Business interruption policies so that they will cover any losses - we will explore whether this statement is correct. It is essential that brokers, underwriters and claims staff alike have a full understanding of what the correct commercial insurance position is on the virus that is disrupting all our lives. It is not just policyholders who are asking this question, we all know friends and family who run small businesses and they will be asking anyone who works in insurance what the position is and why. This presentation will give you the answers. Alan will explore briefly the background of Business interruption cover in the UK and focus specifically on the Bi extensions that may or may not cover Covid-19. It will be done in Alan's plain English style so that you can go away and feel confident in talking about how Bi cover responds to the biggest issue of the day.
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Time Management - Thursday 12th March
This course is for anyone that needs to increase their personal effectiveness through time management. In the stresses of the modern world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time. It sometimes helps to stop and take stock of the situation and think about how we are working. This time management training course will encourage you to stop and think about how you operate and will help anybody who is not making the best use of their time. By the end of the training course participants will be able to: • Recognise what prevents them from making the best use of their time. • Make necessary long, medium and short term plans to help schedule and organise activities. • Manage their 'To Do List' effectively. • Control interruptions so they have limited impact • Recognise and manage common time wasters. • Identify why they procrastinate & how to manage it.
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Beach Clean - Perranporth Beach - Saturday 15th February 2020
Perranporth Marine Conservation Trust have organised a beach clean for Saturday 15th February at 3pm. All welcome.
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Joint Professions' Networking Group
Economic Development in the UK Economy from the Bank of England Tuesday 11th February 2020 6pm to 8pm Drakes Bar
View event detailsTime Management - Thursday 16th December
This course is for anyone that needs to increase their personal effectiveness through time management. In the stresses of the modern world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time. It sometimes helps to stop and take stock of the situation and think about how we are working. This time management training course will encourage you to stop and think about how you operate and will help anybody who is not making the best use of their time. By the end of the training course participants will be able to: • Recognise what prevents them from making the best use of their time. • Make necessary long, medium and short term plans to help schedule and organise activities. • Manage their 'To Do List' effectively. • Control interruptions so they have limited impact • Recognise and manage common time wasters. • Identify why they procrastinate & how to manage it.
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RO2 Revision Day
Giles Hewitt is a highly experienced F.S professional who combined his knowledge gained in previous careers as both a Banker and then Financial Adviser and coupled this with a professional teaching qualification to establish my own highly successful training company for the last 15 years. As the course is in just 1 day, you will understand we cannot cover all the RO2 syllabus and as such we will focus on the key areas where the most marks are coming from.
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