Dealing with Difficult People

Samlesbury Hotel J31 on M6
Wednesday, 07 October 2015
9:30 am – 1:00 pm (UK time)

Time: 9:30pm for coffee with a 10:00am start, finish for 1:00pm. Will include two short breaks and buffet lunch afterwards.

Cost: Free - places are limited and on a first come first serve basis.

Speaker: Bill Atkinson FCII

This is a joint lecture with the Insurance Institute of Blackburn and Burnley.

In both our Business and Social lives, we sometimes come across 'difficult' people. Why are they so troublesome? We will answer that question, and many others, and suggest ways we can handle them.

Target audience: This session is suitable for anyone who has contact with customers, service providers, staff, colleagues, insurers, brokers and in fact anyone (including the public!).

Learning Objectives:
By the end of this session, delegates will be able to:
-Describe why some people are 'Difficult'
-Develop an awareness of Influencing Styles
-Control awkward situations
-Deal with conflict
-Provide effective feedback to colleagues
-Manage your boss
-Be more confident with a wide range of people

Bill Atkinson FCII is a trainer with CII, BIBA and Create Solutions. Bill is a former experienced manager with Insurers, Brokers and Consultants.

Booking: To secure your place, e-mail your name and CII PIN to as soon as possible to avoid disappointment.

  • Samlesbury Hotel
  • Preston New Rd
  • Preston
  • PR5 0UL
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

2 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at