Remote teams - building performance and wellbeing

Wednesday, 14 July 2021
10:00 am – 11:00 am (UK time)
    • Diane Jenkins BA (Hons), ACII, Chartered Insurance Broker, Associate for Nick Thomas & Associates.


This webinar will provide discussion and advice on Remote Working - the challenges for remote workers and their managers, effective framework and structures available for remote workers and guidance and skills available to maximise productivity.


  • Understand the challenges for remote workers and for their managers in terms of physical and mental wellbeing and performance
  • Understand the research on the effects of remote working in these areas
  • Understand some important structures and frameworks to support remote workers
  • To provide some skills for managers in interacting with their remote team
  • To provide guidance and skills to remote workers on how to set themselves up to avoid the negative impact of remote working and to maximise productivity

Content and Learning

  • Outline pros and cons of remote working on performance and wellbeing
  • Structured engagement approach with employees – time, availability and use of appropriate platforms
  • Rules of engagement and boundaries
  • Structure and facilitation of remote team social activity/interaction
  • Emotional support – skilled questioning and active listening
  • Research on emotional intelligence – team takes cues from leader.
  • Establishing a ‘high performance state’
  • Setting up your virtual workspace
  • Managing your wellbeing in the virtual space

Speaker Bio

Diane is now a highly respected trainer to the insurance market.

Diane’s strength is in practical application of knowledge with specific specialisms including Business Interruption, Cyber and Property Owners.

She is the Education Secretary and former chairperson of the London Business Interruption Association. She was part of the IIL Advance Study Group - Business Interruption Policy Wordings and has collaborated with the authors of several Business Interruption textbooks.

Diane is a member of the Cyber Insurance Association, and she carries out the insurance cyber policy reviews for Cyber|Decider (

Diane’s work includes delivery as an Associate for Nick Thomas & Associates.

Post Webinar Recording

If you didn’t get chance to attend the Webinar live - you can watch the recording here

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at

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