PFS lecture - Non-verbal Communication-15th November 2018
Speaker: Brian Hill, IFA - Jones Hill and Kinesics Method
Venue: Stratus room, Green Park Conference Centre,
100 Longwater Avenue, Green Park, Reading, RG2 6GP
Brian will discuss how clients are inherently sceptical about financial advisers; in just 0.25 seconds, your clients will unconsciously show you what their mind is thinking and what they’re really feeling. With increasing competition from providers building their own sales teams, advisers need to use every skill that’s available to them. Points of differentiation are harder to come by; advisers must work harder or smarter to attract and retain clients than ever before. Qualifications only get advisers a seat at a prospective client’s table, it’s the person who is most credible and engaging who will win their business. The better advisers know their clients, the better they're able to help them.
Following this seminar delegates will know:
- how to read the client’s involuntary facial micro-expressions,
- how to harness the power of the first 20 seconds of engagement,
- the three skills that will make your handshakes work for you, and
- how the way you stand and sit says more about you than you previously thought
- 12 noon Arrival, registration and lunch/networking
- 12.30pm Introduction by Dom Spalding, Chair-Thames Valley PFS Group
- 12.35pm Presentation
- 2.30pm Close of event.
THIS EVENT IS FREE TO ATTEND HOWEVER IF YOU NEED TO CANCEL YOUR BOOKING AFTER THE CLOSING DATE OF 5th NOVEMBER, WE WILL STILL BE LIABLE FOR THE COST OF YOUR PLACE AND THERE WILL BE A CANCELLATION FEE DUE OF £35.
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.