Webinar-Communicating in Uncertain Times-2.4.20

Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message.

This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer onboard.

This event is a webinar which will be run via Zoom, a global web-conferencing solution. Zoom is easy to use and a link will be provided for members who book a place on the webinar within the joining instructions.

Learning outcomes
By the end of the session, participants will be able to:
 understand how to communicate with customers at times of difficulty and uncertainty.
 identify the language and communication methods most suitable for your customers.
 implement a strategy to communicate in a way that provides clarity and reassurance to customers in a way that keeps them onboard.

Jeff Heasman is a leading international trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology.

In addition, Jeff holds a bachelor degree in laws from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish Universty in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.

Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.