The Psychology of Insurance Fraud

Wednesday, 02 June 2021
2:30 pm – 3:30 pm
    • Jeff Heasman, Insurance Upskill

Why do people commit insurance fraud? Is it really because they feel it is a victimless crime against a faceless corporation or is there more at play?

In this thought-provoking webinar we will examine these questions and look specifically at how research from the field of psychology has revealed answers to these questions.

By understanding the psychological factors at play, we will be able to mitigate the risk and add another weapon to our armoury in the fight against insurance fraud.


By the end of the session, participants will be able to:

Identify the research from the field of psychology relating to insurance fraud.

Explain what psychological factors are at play when someone commits insurance fraud.

Implement a strategy for including psychological considerations in the fight against insurance fraud.


Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in law and language, especially through his plain language editing service.

  • Webinar

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at