Women's Forum: Effective Communication

Online
Tuesday, 23 March 2021
1:00 pm – 2:00 pm
    • Susan Heaton-Wright, Superstar Communicator

Communicating as a leader is a necessary skill for any leader. For female leaders and emerging leaders, these are particularly important to ensure you lead, make an impression and engage with your teams. In this interactive masterclass Susan will use elements from her Communications methodology, Superstar Communicator™, sharing Top Tips to ensure you have presence and impact when communicating as a female leader.

Learning Objectives

The aim of this course is that you will go away with knowledge and practical ways to communicate in an impactful and effective way as a leader. This includes:

  • Identifying who you are speaking to and what they need to hear but without compromising yourself as a leader
  • The Power of concise, clear content when you speak and communicate.
  • Speaking to your team without undermining your position.
  • The use of language and what I call “Ding Dong” words that undermine you as a leader – and eliminating them.
  • Confidence to say what you mean rather than trying to be ‘nice’ and ‘liked’.
  • Body language: how this adds positive impact to what you are saying
  • Vocal usage: Tips on using your voice as a female leader and be consciously aware of how you use it

Speaker Biography

Speaker

Susan Heaton-Wright, Superstar Communicator

Susan Heaton-Wright is an impact, communications and speaking trainer for executives and the creator of the Superstar Communicator™ philosophy. She is an international speaker; the MD of award winning music company, Viva Live Music and a former prize winning international opera singer. She delivers seminars, webinars (which are independently CPD accredited), workshops and individual training for many companies including Astra Zeneca, Shell, Deloitte, RBS, AXA, Accenture, I.H.S. and Quintiles. She has delivered speeches and webinars for CII branches. She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts and has her own podcast "Superstar Communicator". Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications. Susan is a Fellow of the Royal Geographical Society, The Royal Society of Arts and the Incorporated Society of Musicians, and is a CPD accredited speaker. She leads a project of musicians in Greece annually, to deliver music workshops to refugees in Athens as part of the ‘Love without Borders’ charity.

Venue
  • Online

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Chelmsford and South Essex, which is acting as the host institute for this event.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.