Complaints by Branko Bjelobaba
By the end of the session you will have an insight into -
- Current DISP rules (Dispute Resolution: the Complaints sourcebook)
- What Management Information (MI) needs to be collated/reported
- What people complain about
- Effective complaints management
- How you can minimise complaints
This is an open session which will be of interest to both PFS and CII members, as well as being open to people in our industries who are not members.
There will be food & drinks provided.
Please confirm your interest by email to Lizzy_Dunning@nfumutual.co.uk
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.