Young Professionals: How to Demonstrate and Develop Credibility

Thursday, 21 April 2022
1:00 pm – 2:00 pm (UK time)

This webinar, aimed at young professionals, explores the characteristics of credibility and how to use it in an authentic way in business conversations. It also explores the importance of presence and confidence in credibility, even when not speaking.

The aim of this webinar is for delegates to identify the knowledge and practical solutions on how to use gravitas and personal impact authentically.

Learning Objectives

By attending this webinar, delegates will be able to:

  • Identify what credibility is and how to demonstrate it
  • Respond to questions and requests from others
  • Discover how positive body language can increase your credibility
  • Create a positive first impression
  • Improve their communication skills to demonstrate credibility in different business settings.

Speaker Biography


Susan Heaton-Wright is an impact, communications and speaking trainer for executives and the creator of the Superstar Communicator™ philosophy. She is an international speaker; the MD of award winning music company, Viva Live Music and a former prize winning international opera singer. She delivers seminars, webinars (which are independently CPD accredited), workshops and individual training for many companies including Astra Zeneca, Shell, Deloitte, RBS, AXA, Accenture, I.H.S. and Quintiles.

Interested, but can't attend?

Don't worry if you can't make the date/time of this webinar, it is being recorded. Please book a place as per normal and use the webinar link to access a recording post event.

  • Online

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Chelmsford and South Essex, which is acting as the host institute for this event.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at