CPD - September 2017

This event will be presented by Kevin Hopton who is a Learning & Development specialist with a proven track record of developing innovative solutions and has spent much of his career working with the Insurance Industry

The event will give the delegates an insight into how they can best deal with challenging people and challenging behaviours. The programme will also discuss the importance of leadership and the different forms of leadership in different situations.

It will look at the importance of personal presence and influence and the behaviours we can project that will enable us to be more personally effective.

Finally, it will touch on how to create effective team dynamics which ultimately leads to personal and professional success.

Content:

• Dealing with Challenging people and situations
• Apply assertive behaviours
• Understand the difference between Aggressive, Passive, Assertive behaviours
• Using Influencing techniques
• Understanding team dynamics
• What are the stages of team development
• Why Leadership and Leadership Styles are important?

Why you should attend this event:

Most people are comfortable working in roles they have carried out for a while but wonder what it might take to move to the next stage and take responsibility for being the leader. Many are confident they could do it better than their current leaders! This is your opportunity to understand some of the challenges you will face and to start to prepare yourself to ensure you can do just that!

Who should attend:

This will be of interest to individuals who have an eye to career progression and future roles involving leading and developing others (eg teams of account executives or brokers/underwriters). It will also be of use to existing, and particularly newly appointed leaders who feel they may benefit from an insight into the common issues experienced by people in similar roles. You may feel that there are people within your organisation who have potential to be your future leaders who would benefit from an insight into some of the challenges they can expect to face.

Learning Outcomes:

By the end of the session you will have a much better idea of the skills that you need to develop to move to the next stage in your career development and you will have a good understanding of the issues outlined above