Application Fraud: The Forgotten Frontline Battle!

Wednesday, 14 October 2020
1:00 pm – 2:00 pm

Following on from the popular webinars presented by Jeff Heasman from Insurance Upskill on Communicating with Customers in Difficult and Uncertain Times and The Art of Disagreement, we welcome back Jeff Heasman to provide us with a further webinar on Application Fraud and we invite all members & guests to attend this lunch time webinar.


The latest ABI statistics relating to insurance fraud show a rise in application fraud and the number of detected incidents far outweigh fraudulent claims. Yet, when we talk as an industry about fraud, the focus is all too often on claims and curiously application fraud is somewhat overshadowed. All insurance professionals are on the frontline in the battle against this scourge. This session will shed light on what the latest ABI statistics tell us, the duties we have in law at the application stage and how to identify and counter application fraud.

Learning Objectives

By the end of the session, participants will be able to:

  • identify key legislative provisions relating to the duties at the application stage;
  • recognise the most common types of application fraud; and,
  • implement a strategy to detect and counter application fraud

About the speaker

Jeff Heasman is a professional trainer and a certified practitioner member of the Academy of Modern Applied Psychology. Jeff holds a bachelor’s degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a post graduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company he dealt with insurance claims arising from many worldwide jurisdictions, with a particular focus on professional, public and employers’ liability claims.

A former Dean of the Faculty of Law and lecturer in law at Cavendish University in Zambia, as well as a tutor in legal English at Swansea University, Jeff now provides training in insurance law and language to prestigious insurance organisations and companies throughout the world.

The webinar will be held via Zoom from 1 p.m. to 2 p.m. on 14 October 2020

Upon booking a place you will be sent a booking confirmation but joining instructions will not be emailed to you until shortly prior to the event.

It is advisable to book early as places are limited.

The Insurance Institute of Southampton hope that you are enjoying the free webinars which we are putting on for you during this period when we are unable to offer face-to face seminars. Whilst we are unable to provide our well supported raffles in aid of The Insurance Charities during this time, we are continuing to support The Insurance Charities which is the charity for the UK & Irish insurance industry and which has been providing support for current and former employees and their dependants since 1902. if you would like to make a donation to this worthy cause, perhaps the cost of your raffle ticket or that longed for frothy coffee we have all been missing out on, then please visit our Virgin Money Giving Charity Page to offer your support:

With Best Wishes

The Insurance Institute of Southampton


CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at