The Art of Disagreement

Following on from the popular webinar on Communicating with Customers in Difficult and Uncertain Times, we welcome back Jeff Heasman from Jeff Heasman Training & Consulting who will be providing a further webinar on The Art of Disagreement and we invite all members & guests to attend this lunch time webinar.

Overview

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the "spark" that leads to a disagreement and then how to manage the interaction towards a positive outcome

Learning Objectives

By the end of the session, participants will be able to:

• identify why and how disagreements arise.
• explain the key skills that can be learnt to successfully manage disagreements.
• implement a strategy to turn disagreements into a positive outcome for all involved.

About the speaker

Jeff Heasman is a professional trainer and a certified practitioner member of the Academy of Modern Applied Psychology. Jeff holds a bachelor’s degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a post graduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company he dealt with insurance claims arising from many worldwide jurisdictions, with a particular focus on professional, public and employers’ liability claims.

A former Dean of the Faculty of Law and lecturer in law at Cavendish University in Zambia, as well as a tutor in legal English at Swansea University, Jeff now provides training in insurance law and language to prestigious insurance organisations and companies throughout the world.

The webinar will be held via Zoom from 1 p.m. to 2 p.m.

Upon booking a place you will be sent a booking confirmation but joining instructions will not be emailed to you until shortly prior to the event.

The Insurance Institute of Southampton hope that you are enjoying the free webinars which we are putting on for you during this period when we are unable to offer face-to face seminars. Whilst we are unable to provide our well supported raffles in aid of The Insurance Charities during this time, we are continuing to support The Insurance Charities which is the charity for the UK & Irish insurance industry and which has been providing support for current and former employees and their dependants since 1902. if you would like to make a donation to this worthy cause, perhaps the cost of your raffle ticket or that longed for frothy coffee we have all been missing out on, then please visit our Virgin Money Giving Charity Page to offer your support: https://protect-us.mimecast.com/s/fR8lCzpE2oSv8K4ioY6mG?domain=uk.virginmoneygiving.com.