An Introduction to Negotiation Skills for Insurance Professionals

Wednesday, 18 April 2018
9:00 am – 11:00 am
    • Jeff Heasman

Good negotiation skills are crucial in many different roles within the insurance industry, so this event is sure to be of interest to all members, whatever their role or experience. We are therefore delighted to welcome back our regular contributor Jeff Heasman to lead an interactive, fun session for members and their guests on this important, but often overlooked, subject.

Using an insurance related scenario, Jeff's Introduction to Negotiation Skills for Insurance Professionals will be exploring the different styles, strategies and qualities found in good negotiators. He will also look at the skills needed to plan the negotiation process and the tactics and language which will help to influence a positive outcome.

Online Booking
If you would like to join us for this free, 1.5 hour CPD seminar, please click on the BOOK NOW button below.

Light refreshments (tea/coffee/juice and biscuits) will be available from 9.00am onwards and the seminar will start promptly at 9.30am.

Learning Objectives
By the end of this seminar, delegates will be able to:

  • recognise the essential qualities of a good negotiator

  • understand the importance of thorough planning and preparation

  • identify when the negotiation process starts and the different styles and strategies

  • appreciate the importance and impact of language in the negotiation process

Getting there
Eastbourne Station is only a few minutes' walk away from Ansvar's office and there is a pay car park available at the station. No on-site parking is available and is very limited in the surrounding streets.

Please note that this event takes place on the top floor at Ansvar which, although served by a lift, will only be accessible by stairs in an emergency.

Speaker Biography
Jeff Heasman has a postgraduate certificate in English language teaching to adults, plus a bachelor and master of laws degree. He has many years' experience working within the insurance and legal professions in litigation and liability loss adjusting, having handled litigation up to the Court of Appeal in London and dealt with insurance claims arising from many worldwide jurisdictions.

Jeff has lectured in legal, academic and business English as well as the language of international negotiation at many UK and international universities. He has delivered training in the law of torts and insurance law and practice to some of the world's largest and most prestigious organisations.

  • Ansvar House
  • 31 St Leonards Road
  • Eastbourne
  • BN21 3UR
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at