Cognitive Flexibility

Tuesday, 16 June 2020
9:00 am – 10:00 am
    • Jeff Heasman, Managing Director, Insurance Upskill

an essential skill for the 4th industrial revolution

Cognitive flexibility is our ability to shift our thinking in the face of setbacks, mistakes or when new information comes to light. It is a skill that the World Economic Forum has listed in the top ten skills that people will need if they are to thrive in the so-called 4th industrial revolution.

All too often we take the easy route when faced with challenges but it is not often the best route for you, your colleagues or your clients.

We are therefore delighted to welcome Jeff Heasman back as we continue our series of soft skills webinars to help members through these challenging times. During this webinar, Jeff will teach you how to develop your cognitive flexibility in a fast-paced and challenging working environment and enable you to move away from one-dimensional thinking.

Online Booking
If you would like to join us for this free, one hour webinar, please use our online booking system by clicking on the Book Now button below.

Please note that this webinar will be run using Zoom technology and you may need to install relevant software onto your device in order to follow the webinar.

Full login details will be emailed to delegates when they reserve their place.

Learning Objectives
By the end of the session, participants will be able to:

  • identify the importance of cognitive flexibility as a skill in the workplace

  • explain the typical barriers to cognitive flexibility and how to overcome these

  • implement a strategy to develop cognitive flexibility in their day to day tasks

About our speaker
Jeff Heasman is a leading international trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology.

In addition, Jeff holds a bachelor degree in laws from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish University in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.

Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at