The Art of Unknowing: learning how to rethink and unlearn to make better

Wednesday, 06 April 2022
9:30 am – 10:30 am (UK time)
    • Jeff Heasman, Insurance Upskill


We live in an ever-changing world in both our personal and professional lives. Despite this situation, we often hesitate to rethink and instead try to rely on past experiences or our own domain experience to find solutions. However, one of the most important cognitive skills in a world full of noise and data that is ever-changing, is to be able to rethink our assumptions, put aside experience when necessary, and find novel solutions. Through learning to rethink our assumptions and learning to unlearn we are able to make better strategic decisions for ourselves and our clients, create more collaborative cultures and harness creativity.

This webinar will teach you how to find wisdom and happiness through new ways of thinking.

Learning Objectives

By the end of the webinar, participants will be able to:

  • identify how rethinking assumptions and putting aside experience can lead to better decisions being made for ourselves and our clients.
  • recognise the importance of the cognitive skill of learning to unlearn in our personal and professional lives.
  • implement a strategy find wisdom and happiness through new ways of thinking.

Speaker Biography


Jeff Heasman, Insurance Upskill

Jeff Heasman is a leading international trainer and is recognised throughout the world for his work around soft skills within the insurance and financial services industries. Jeff holds both a bachelors and masters degree in laws and after many years of experience working within the legal and insurance industries as a litigation executive and senior liability adjuster, Jeff subsequently qualified as a language instructor and is a certified practitioner member of the Academy of Modern Applied Psychology.

Jeff has been Dean of the Faculty of Law at Cavendish University Zambia (CUZ) in Africa, where he was also a lecturer in the law of torts. He has also been a tutor in law and language at Swansea University. He has delivered courses in Business English to MBA students and company directors at ESIC University in Pamplona, Spain. He still provides personal tuition in communication skills to executives in banks and financial services across the world but especially in Turkey and Spain.

Jeff has delivered many public lectures on subjects such as the law of torts and plain language and has provided training in insurance law and practice to some of the world's largest and most prestigious organisations, as well as regularly providing seminars for the Chartered Insurance Institute (CII) and Chartered Institute for Securities and Investments (CISI). Jeff is often asked to write blogs and articles for different organisations on law, skills and communication, including for the global industry newspaper, The Lawyer. He has taken part in media debates on the insurance industry in the UK and has also appeared on national television and radio in various countries, primarily talking about professional communication skills. He maintains close links to the insurance industry by providing plain language editing services to help companies ensure their documents are readable and accessible for customers.

  • Online

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at