Privacy Statement

The Insurance Institute of Sussex (“the Institute”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Institute Website (“the Website”) and governs data collection and usage. By using the Website, you consent to the data practices described in this statement.

Cookie Policy

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies which help in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from The Institute. For us, cookies help us to analyse how our customers interact with our website so we can make improvements. We use three types of cookies on our website:

  • Session cookies that are deleted after each visit.
  • Persistent cookies that remain in place across multiple visits to our sites.
  • Third party cookies that are used by our approved business partners.

Some of these cookies are essential and some are non-essential.

Essential cookies:
Certain cookies are necessary in order for you to use our websites. These are used 'in-session' each time you visit and then expire when you leave the site. They're not stored on your computer and they don't contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our sites. For more information about how to disable cookies in your browser, you can visit the About cookies website.

Non-essential cookies:
These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only send you information that's interesting and relevant to you. We also use some non-essential cookies for analytical purposes.

Collection of your Personal Information

The Institute collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The Institute also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by The Institute. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by the Institute for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Institute public message boards, this information may be collected and used by others. Note: The Institute does not read any of your private online communications.

The Institute encourages you to review the privacy statements of Websites you choose to link to from the Institute so that you can understand how those Websites collect, use and share your information. The Institute is not responsible for the privacy statements or other content on websites outside of the Institute’s Website.

Use of your Personal Information

The Institute collects and uses your personal information to operate the Institute Website and deliver the services you have requested. The Institute also uses your personally identifiable information to inform you of other products or services available from The Institute and its affiliates. The Institute may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Institute does not sell, rent or lease its customer lists to third parties. The Institute may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, the Institute may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Institute, and they are required to maintain the confidentiality of your information.

The Institute does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The Institute keeps track of the Websites and pages our customers visit within the Institute, in order to determine what the Institute services are the most popular. This data is used to deliver customized content and advertising within The Institute to customers whose behaviour indicates that they are interested in a particular subject area.

The Institute Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Institute or the site; (b) protect and defend the rights or property of the Institute; and, (c) act under exigent circumstances to protect the personal safety of users of the Institute, or the public.

Security of your Personal Information

The Institute secures your personal information from unauthorized access, use or disclosure. The Institute secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

The Institute will occasionally update this Statement of Privacy to reflect company and customer feedback. The Institute encourages you to periodically review this Statement to be informed of how The Institute is protecting your information.

Contact Information

The Institute welcomes your comments regarding this Statement of Privacy. If you believe that the Institute has not adhered to this Statement, please contact the Institute by using the details on the ‘Contact’ tab of the Website. We will use commercially reasonable efforts to promptly determine and remedy the problem.