Exploring Diversity & Inclusion: Building your D&I Policy
Explore what your ideal D&I policy looks like. What can you do from your desk today, to support your ‘official’ policy and evolve it to match your ‘ideal’ one.
Thu 27 Jan 12:30 pm – 1:30 pm
IF8 Package Commercial Insurances Overview
The course will look at the best exam techniques to use to pass IF8. We will explore: • The different types hazard an underwriter considers for Commercial package insurance • The different package covers available in the U.K. • The main rating factors • How the claims process operates for Commercial package insurance
Tue 01 Feb 9:30 am – 4:00 pm
A plain English overview of Builders performance bonds
This one-hour webinar, presented by Alan Chandler one of the most popular presenters in the UK, will explain the difference between a bond and an insurance contract and show why brokers need to understand what a builders performance bond is. From time to time your clients, particularly those involved in the construction sector, will look for help in obtaining a bond and this presentation looks to provide an overview of what bonds are and why they are issued. Alan will look at different types of bond such as conditional and on demand but not James!
Tue 08 Feb 3:00 pm – 4:00 pm
Webinar - How to set the correct Commercial property sums insured
It is estimated that 90% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap.
Tue 15 Feb 5:00 pm – 6:00 pm
The growth of renewables and the challenges for industry are an increasing demand on the expertise of the Insurance Market and its service providers, especially in respect to claims management and the preventative measures. We look at evaluating some of the risks to better enable your understanding. We will focus on giving an introductory perspective to some of the faults experienced predominantly in Wind harnessed and Solar energy.
Thu 17 Feb 1:00 pm – 2:00 pm
Understanding Personal Lines Claims Handling
The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.
Mon 21 Feb 3:00 pm – 4:00 pm
Professional Indemnity insurance – How claims can arise
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
Mon 24 Jan 5:00 pm – 6:00 pm
Slips Trips n Falls
Slips, Trips, Falls & Injuries is a presentation that examines the science behind understanding whether a reported injury is consistent with the incident or accident.
Thu 20 Jan 1:00 pm – 2:00 pm
Dr Constantinos Franceskides,
Personal Lines policy wordings conditions and warranties webinar
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
Tue 18 Jan 3:00 pm – 4:00 pm
Samaritans and the Power of Listening
Good listening skills can lead to better customer satisfaction, including better outcomes for people who may display characteristics of vulnerability. During this session, which the Samaritans have kindly agreed to run for us, we will explore why active listening is one of the most useful tools to use, especially in challenging conversations.
Tue 18 Jan 12:00 pm – 1:00 pm
Robert Jackson, Manchester and Salford Samaritans
Webinar: Setting correct Bi indemnity periods
Webinar on How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies. Brokers increasingly face Pi claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods.
Fri 14 Jan 12:30 pm – 1:30 pm
IF1 Overview Day
The course will be delivered by Alan Chandler, Chartered Insurer who has taken thousands of people from nothing to fully ACII qualified, including training many national prize winners, so you will be getting the best possible help to pass IF1.
Tue 11 Jan 9:30 am – 4:00 pm