Events
Forthcoming events

BI covid claims – where are we now
This webinar will provide an update post the Supreme Court Appeal judgment of 15 January 2021 and will focus on a number of various decisions made on complaints referred to the FOS, insurer statistics on claims payments, the Corbin & King v AXA High Court case (which they have decided not to appeal despite the fact that the judgment has gone against them) and the Stonegate pub chain action.
Wed 06 Jul 10:00 am – 11:00 am
Branko Bjelobaba,

Financial awareness in insurance, what all brokers and underwriters should understand abou
Covid-19 has forced the UK into a recession and understanding clients' accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients' accounts, so account executives, account handlers and underwriters will need to understand the main terminology.
Thu 07 Jul 1:00 pm – 4:00 pm
Alan Chandler,

An introduction to the insurance industry
This three-hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry.
Mon 11 Jul 1:00 pm – 4:00 pm
Alan Chandler,

The Civil Liability Act Revisited
The Civil Liability Act, introduced on 31 May 2021, brought about the biggest changes to RTA personal injury claims procedures in 30 years.
Whilst it is still relatively early days, the Act has now had a little time to bed in and we look at its effects .
Thu 21 Jul 10:00 am – 11:00 am
Bernard Thornton,
Previous events

An overview of Commercial package insurance
This webinar will provide a practical look into the various sections of a typical commercial package insurance policy, what is covered and what protection a commercial customer actually obtains, so that brokers, underwriters and claims staff alike can be confident when explaining the different sections of cover.
Fri 17 Jun 12:00 pm – 1:00 pm
Alan Chandler,

Restoring Trust in Insurance by Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector.
Poor service is guaranteed to alienate customers at the best of times and recent events in the insurance world have led many to question the fundamental trust between insurers and their customers.
Thu 16 Jun 10:00 am – 11:00 am
Bernard Thornton,

How contract conditions can change the liability of an insured and why brokers must advise
Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.
Tue 14 Jun 4:00 pm – 5:00 pm
Alan Chandler,
Commercial Property Insurance – What is actually covered in an All Risks wording?
This presentation explores what is covered in an 'All risks' Commercial Property wording which is not as wide as the title suggests!
Brokers use the term ‘All Risks’ every single day but rarely stop to think about the full coverage they are offering. This webinar will enable staff to get under the bonnet of an All Risks wording and have more confidence in advising on this cover going forward.
Tue 07 Jun 12:00 pm – 1:00 pm
Alan Chandler,

Credit Hire - The What? When? How? and Who?
It has only been around for 30 years or so, but in that time credit hire has become one of the most sensitive and polarising subjects in the general insurance market.
Depending on your perspective it can solve a perennial problem by keeping vital customers on the road or it can be an expensive and unnecessary luxury, which ultimately has to be paid for by the insuring public.
Thu 19 May 10:00 am – 11:00 am
Bernard Thornton,

How contract conditions can change the liability of an insured and why brokers must advise
Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.
Mon 16 May 12:00 pm – 1:00 pm
Alan Chandler,