Previous events

This month

Professional Indemnity insurance – How claims can arise

  • Mon 24 Jan 5:00 pm – 6:00 pm
  • Online
    • Alan Chandler

This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.

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Webinar: Slips Trips n Falls

  • Thu 20 Jan 1:00 pm – 2:00 pm
  • Online
    • Dr Constantinos Franceskides

Slips, Trips, Falls & Injuries is a presentation that examines the science behind understanding whether a reported injury is consistent with the incident or accident.

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Personal Lines policy wordings conditions and warranties webinar

  • Tue 18 Jan 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right.

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Samaritans and the Power of Listening

  • Tue 18 Jan 12:00 pm – 1:00 pm
  • Online
    • Robert Jackson, Manchester and Salford Samaritans

Good listening skills can lead to better customer satisfaction, including better outcomes for people who may display characteristics of vulnerability. During this session, which the Samaritans have kindly agreed to run for us, we will explore why active listening is one of the most useful tools to use, especially in challenging conversations.

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Webinar: Setting correct Bi indemnity periods

  • Fri 14 Jan 12:30 pm – 1:30 pm
  • Online
    • Alan Chandler

Webinar on How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies. Brokers increasingly face Pi claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods.

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IF1 Overview Day

  • Tue 11 Jan 9:30 am – 4:00 pm
  • Online
    • Alan Chandler

The course will be delivered by Alan Chandler, Chartered Insurer who has taken thousands of people from nothing to fully ACII qualified, including training many national prize winners, so you will be getting the best possible help to pass IF1.

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Webinar – How brokers can mitigate Pi claims against them

  • Thu 06 Jan 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.

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All previous events

WEBINAR on understanding the different types of Company structure.

  • Thu 16 Dec 2:00 pm – 3:00 pm
  • Online
    • Alan Chandler

It is essential all insurance staff have a good understanding of the different types of way in which a company could be structured and failing to understand these structures could lead to wrong cover being put in place.

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Leadership and motivation in the insurance industry

  • Thu 09 Dec 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

This presentation will look from an insurance perspective at the key areas of leadership and motivation. This presentation is appropriate for all members. Underwriters, claims staff, brokers, Loss Adjusters, IFA’s and anyone else who employs staff.

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A plain English overview of Engineering insurance and inspection

  • Wed 01 Dec 12:30 pm – 1:30 pm
  • Online
    • Alan Chandler

This is an hour’s presentation looking to provide a plain English overview of the Engineering insurance market which is often shrouded in mystery and badly understood. We will look at both the inspection and insurance cover elements of Engineering insurance.

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The Problems of Under Insurance in Personal Lines Insurance Products

  • Thu 25 Nov 1:00 pm – 2:00 pm
  • Online
    • Alan Chandler

This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, examines the challenge of making sure personal lines policyholders avoid under insurance. Where the insured has to provide a building sum insured, only 10% of policyholders in the UK get this correct.

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Exploring Diversity & Inclusion Session 3: What is Intersectionality?

  • Wed 24 Nov 5:15 pm – 7:00 pm
  • Bristol Harbour Hotel
    • Emma Clune

Each session in this series is designed to build on your knowledge, but if you can’t make a session, they still contain useful insights in their own right. This event is in person with the opportunity to network at the end.

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Drinks Reception - Drinks, Nibbles, and Socialising

  • Thu 11 Nov 5:00 pm – 8:30 pm
  • Bambalan

Come and join fellow members of the Bristol CII as we get together for a long overdue catch-up! We'll be meeting at Bambalan, Podium Level, Beacon Tower, Colston Avenue, Bristol BS1 4XE, where there'll be plenty of food, drinks, and laughter to go around so get your ticket and we'll see you there!

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The Legal Principles of Insurance

  • Mon 08 Nov 12:30 pm – 1:30 pm
  • Online
    • Alan Chandler

This webinar will provide a plain English overview of the main legal principles of insurance which all those working in the insurance industry should have a practical working knowledge of, including: insurable interest; proximate cause; indemnity; subrogation; contribution, and fair presentation of risk.

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How to advise correctly on Business Interruption extensions and advanced loss of profit

  • Wed 03 Nov 1:00 pm – 2:00 pm
  • Online
    • Alan Chandler

One of the many things the Covid-19 pandemic has taught the insurance industry is the importance of going through the various BI extensions with clients and documenting these discussions. Failure to do this could leave the broker wide open to a PI claim against them.

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Business Interruption Insurance: all you need to know explained in plain English

  • Wed 27 Oct 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

Business Interruption insurance is one of the most misunderstood covers in the marketplace and this webinar looks at how these misunderstandings can be overcome. The webinar will deal with all the main aspects of BI insurance.

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Communicating with Customers in Difficult and Uncertain Times

  • Thu 21 Oct 1:00 pm – 2:00 pm
  • Online
    • Jeff Heasman, Insurance Upskill

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important.

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Exploring Inclusion and Diversity Session 2: Making Things Better vs Making a Change

  • Thu 21 Oct 12:30 pm – 1:30 pm
  • Online
    • Emma Clune
    • Katie Donovan Adekambi

In this session we will look at how you engage colleagues in change. How do you help them see that improving the status quo, isn’t actually making a change? How do you uncover and collaborate with Allies?

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How liability arises in tort

  • Mon 18 Oct 2:00 pm – 3:00 pm
  • Online
    • Alan Chandler

We sell many different liability insurance policies to customers every day, therefore brokers, underwriters and claims staff alike should understand the law of tort, as failure to understand this means protections may be inadequate and a fair presentation of risk may not occur.

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Fatigue and Stress: recognising the similarities, the differences and coping strategies

  • Thu 14 Oct 1:00 pm – 2:00 pm
  • Online
    • Jeff Heasman
    • Andy Black

Stress and fatigue are often confused; they have some similarities but also many differences. This webinar will help you to identify what stress and fatigue feel like, and how to use coping strategies to deal with both.

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