Personal Injury Claims – Where Next?

Online Seminar
Tuesday, 20 October 2020
4:00 pm – 5:00 pm


Overview of webinar

Over the last 25 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims.

Various reforms have been introduced in attempts to tackle sensitive issues such as access to justice, fraud, legal fees and their effect on premium levels. Unsurprisingly these have generated strong feelings on all sides of the argument.

The Civil Liability Act, now scheduled to take effect in August 2020, will introduce what are likely to be the most sweeping changes yet.

This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of COVID-19.

The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and sometimes contentious aspect of general insurance.

Learning Objectives

At the end of this event, the delegate will be able to identify:

  • The background and development of the personal injury market
  • The features of the Civil Liability Act 2018 as they affect personal injury claims
  • The likely consequences for insurers, intermediaries, law firms, claimants and the insuring public
  • Other topical influences on the Motor sector, notably COVID-19
  • Ideas for communication strategies when dealing with clients and potential claimants

Speaker biography

Bernard Thornton FCII - Chartered Insurance Practitioner

Bernard Thornton spent much of his career in the company market, culminating in the role of North East Regional Manager for a major insurer. He then set up a Motor Claims Management business from scratch, before merging it into Active Claims Solutions, where he was Sales Director until retirement in March 2019.

Over a lengthy career he has worked in Motor Claims for both defendant and claimant, with specialisation in personal injury, credit hire and legal expenses. Seeking to disseminate his wide knowledge of these subjects and to put something back into the insurance business, he delivers lectures and training sessions to insurance businesses and local Insurance Institutes.

Meeting Joining Instructions

Please click the link below to join the webinar:

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United Kingdom: +442039017895,,87222326716# or +441314601196,,87222326716#

Or Telephone:

Dial(for higher quality, dial a number based on your current location):

United Kingdom: +44 203 901 7895 or +44 131 460 1196 or +44 203 051 2874 or +44 203 481 5237 or +44 203 481 5240

Webinar ID: 872 2232 6716

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at