All you’ve ever wanted to know about complaints and more

Due to unforeseen circumstances this lecture has been cancelled.

Time: Registration and lunch: 12:30pm, Lecture: 1pm-2pm

Speaker - Philippa Hann, Clarke Willmott LLP

Summary

Complaints happen, they can be justified or not but once received they must be properly dealt with. Alternatively you might have taken on a new client who has previously been given questionable advice. We all want to do the right thing by our clients and help them where we can. But what steps can you take, when should you taken them and how far should you go?

Learning Objectives

By the end of this lecture, delegates will be able to identify:

- the time scales for making a complaint to the Financial Ombudsman Service, The Pensions Ombudsman and Court
- how the complaint process works for each available avenue of complaint
- how compensation is calculate
- most frequently made complaints to financial advisers and top tips to avoid them

Speaker Biography

Philippa Hann has specialised in financial services litigation for almost a decade. Much to her team's delight, she insists that they take the Diploma in Regulated Financial Planning. She has not made exception for herself. She acts for both those who give and receive advice.