Fraud – Insurance Fraud Bureau

The Carriageworks
Wednesday, 07 August 2019
1:00 pm – 2:00 pm
    • Julia Coakley, Senior Customer Relationship Manager, IFB

*Slides are available on request, please contact the office at

*Please note this lecture is taking place on a Wednesday instead of the usual Tuesday*

Time: Registration and refreshments with light buffet lunch from 12:30pm for 1.00pm start (2:00pm finish)

Room: Room One at the Carriageworks

A brief overview of the Insurance Fraud Bureau’s inception, current activity and future strategy, and discuss a case study of a successful IFB investigation.

Learning objectives
By the end of the lecture, delegates will:
• have a greater understanding of the severity and breadth of fraud within the insurance industry
• have clearer sight on the work undertaken by the industry to counter fraudulent activity
• be better informed on the resource available to support counter fraud activity
• have a better insight into how far reaching insurance fraud can facilitate more serious criminal activity

Speaker Biography
Julia Coakley is a Senior Customer Relationship Manager at the Insurance Fraud Bureau, where she has worked for the last 3 and a half years. Julia is the lead contact, and manages the membership requirements of, many General Insurance Companies and is responsible for the introduction of new members through their on-boarding process, and on to the full utilisation of IFB products and services.

Julia joined the insurance industry over 20 years ago and has enjoyed roles within both the broking and underwriting environments, so has a solid understanding of a variety of product lines and trading channels. It was on joining the IFB that really enhanced her understanding of the depth and breadth of fraudulent activity committed against the insurance industry and ignited her passion for ensuring the wider industry takes every opportunity to collaborate against this criminal activity.

Julia has a keen interest in diet and fitness and has worked with a charitable organisation, coaching women into the workplace from positions of disadvantage.

  • The Carriageworks
  • 3 Millennium Square
  • Leeds
  • LS2 3AD
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at