Events
Forthcoming
Annual Dinner 2022 - *** Hold the date ***
This year we are delighted to be returning to Jury's Inn, Fry Street, Middlesbrough for our 100th Annual dinner.
We shall shortly be formally advertising further details and prices for the event.
If in the meantime you would like to find out more about our event, please contact Natalie Hazlewood at hazlewoodn@arriva.co.uk or 0191 520 4062
Fri 07 Oct 7:30 pm – 11:55 pm
Jurys Inn
Webinar: Human v Automated Decision-Making: have we gone too far in insurance and financia
We have reached a critical crossroads in the digitisation and automation of processes within insurance and financial services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that insurance and financial services continues to lag behind other professions. There is a fine balance to be struck. This thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.
Wed 06 Jul 10:00 am – 11:00 am
Jeff Heasman, Insurance Upskill
The Power of Questions
This online training program will help delegates understand why questions are so important and how powerful they can be in leading us to the outcomes we want to achieve.
Thu 07 Jul 1:30 pm – 2:30 pm
Nick Thomas, Nick Thomas & Associates
Practical Soft Skills & Communication Workshop Masterclass- 15/09/2022
This one-day course focuses on the tiny details that make the difference between good client relationships and great client relationships. During the day you will learn what your communication style says about you and how you can adapt the way that you communicate to instantly build rapport with those around you.
Thu 15 Sep 10:00 am – 3:30 pm
Adam Owen, NextGen Planners Ltd
Previous events
Intruder Alarm Signalling - big changes ahead
Providing a brief refresher on intruder alarm systems and common insurer expectations, this webinar explores the changes that BT is planning for its networks. It explains the impact these will have on existing intruder alarms and what insurer requirements are likely to be in the future.
Thu 30 Jun 11:00 am – 12:00 pm
Martin Loose,
A Plain English Introduction to Engineering insurance and inspection
This is an hour’s presentation looking to provide a plain English overview of the Engineering insurance market which is often shrouded in mystery and badly understood. We will look at both the inspection and insurance cover elements of Engineering insurance.
Fri 24 Jun 12:00 pm – 1:00 pm
Alan Chandler,
Cyber Webinar
We've listened to your feedback that Cyber Insurance is still a 'dark art' and a CPD session helping you to understand the cover and explain this to your clients would be welcomed.
This session, by Neil Park (Study Leader of the Insurance Institute of London Cyber risks study group), will provide 4 Cyber Loss Scenarios You Should Use to Test and Demonstrate the Coverage Provided Under Your Customers’ Cyber Insurance Policies
Cyber insurance policies are newer, less tested and arguably trickier to understand than property damage/business interruption policies so brokers and insurers must be able to clearly explain to customers the coverage and any limitations to the coverage to prevent similar policy disputes
Fri 24 Jun 9:30 am – 9:35 am
Dealing Correctly with Vulnerable Customers
The Presentation will include how the FCA define vulnerable customers, the measures all firms are expected to put in place and how the requirements on all firms are changing. This remains a hot topic and failure to comply can leave firms open to disciplinary measures from the regulator.
Thu 23 Jun 1:00 pm – 2:00 pm
Alan Chandler,
Building Resilience
Resilience is fundamental to good mental health and success in business/work and life.
Thu 23 Jun 10:00 am – 11:00 am
Claire Russell/Steve Heath, MHIB