Managing Tricky Conversations

Tuesday, 07 November 2023
12:00 pm – 1:30 pm (UK time)
    • Caroline Martin, NLP and Leadership Trainer, Enabling Wings

About This Session

As we navigate through life and at work it is impossible to escape tricky interactions.

In this session Caroline will share how we can step into another person's shoes to understand a situation and achieve more mutually beneficial positive outcomes.

Join us for this interactive session which will be held on Zoom.

- We will identify common tricky conversations that take place and negative assumptions that can be made.

- We will explore how we can consider alternative perspectives to achieve positive outcomes.

- We will break out in groups to put these tools into practice.

Please allow up to 90 mins for this session and be ready with your cameras on as we will be working together in groups.

We look forward to seeing you!

About the Trainer

Caroline has worked with multinational clients in financial services for more than 27 years and this year became Deputy President of the Chelmsford and South Essex CII.

In 2012 serendipity lead her on a journey to explore personal development and the power of the mind, and since that time Caroline has invested in herself heavily, training with many world famous coaches and being mentored by industry leaders.

Caroline discovered that the soft skills which she had lacked as a corporate Technical Adviser were the missing keys to success and she is now helping professionals bridge the gap by providing leadership coaching and NLP training.

Caroline has a passion for alignment, connecting Vision, Values and Behaviours with Strategies for Success! She is a big picture thinker that likes to drill into the details.

Caroline is a mum of two teenagers and in 2022 she became an international best-selling co-author of a Women’s business book ‘Determined to Rise’.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at