Employee Engagement in the Hybrid World
Date Change
Please Note - the date of this Webinar has been changed from 10th to 17th February
Webinar Overview
This session delivered by Jacqui Turner and Nick Thomas is ideal for team leaders and managers but has relevance to all of us in how we engage with work colleagues.
The session explains why employee engagement in the hybrid world is important and how it links to employee wellbeing.
We will look at the common challenges employees face when working in a hybrid environment and explore ways to overcome these challenges.
We will also share a variety of ways to create a high level of employee engagement and reveal
how engagement links to employee wellbeing and customer satisfaction
Learning Objectives
- Understand the common challenges faced by employees working in the hybrid world
- Understand the research behind the importance of employee engagement
- Gain a better understanding of the link between employee engagement, well-being and customer satisfaction
- To walk away with a variety of ways to engage team members face-face and virtually
Content and Learning
- The 5C Challenges of hybrid working
- The latest research on employee engagement in the workplace
- How employee engagement links to employee well-being and customer satisfaction
- The 5 drivers of wellbeing in the workplace
- Explore ways to stay in ‘REACH’ (Responsive, Empathy, Accountability, Connection & Help) with your hybrid team
- How to engage employees in virtual meetings
Speaker Bio - Jacqui Turner
Jacqui has enjoyed a highly successful 30-year career in Training and Management roles across Financial Services, Retail and Utility sectors.
She has designed and delivered customer service training for household names such as Lloyds TSB, HSBC, Tesco, OrangeBox, Sky, NFU Mutual and many
others. She uses her wealth of experience of working within Customer Service environments to design bespoke customer service training courses, which
focus on the skills required by all levels of employees and managers in today’s climate, where customers, quite rightly, expect an effortless and exceptional
level of service.
Her achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective
training programme.
She has amassed twenty-one 5 star google reviews, and is in great demand from the trade media with appearances in Callcentre helper online articles, and
as a guest speaker on podcasts such as Gavin Scott's ‘Customer Service Gold Dust Podcast’ and Peter Ryan's ‘CX Podcast’
• ILM Level 5 Coaching & Mentoring Certificate
• Essential Leadership Skills ILM Endorsed Award
• Training and Development NVQ Level 3 City & Guilds
• NLP Practitioner Certification
• ILM Member
• Member of European Mentoring and Coaching Council
Jacqui is the owner of Turner Corner Learning Solutions and works as an Associate with Nick Thomas & Associates
CII Accredited
