Previous events
All previous events
Webinar Event - Drafting Policies to Match Brand Promises, Marketing Messages and Consumer Expectations
The FCA test case in 2020 and other events in recent years have negatively impacted the reputation of the insurance industry. Consumer expectations have not been met and there has been a mismatch between those expectations, brand promises, marketing messages and the way policies are drafted. This webinar will look at how policies can be drafted to ensure that they match brand promises, are aligned with marketing messages and above all, meet consumer expectations.
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Novus Webinar - Developing the Corporate Athlete
A poll set by the CII in January 2021 found that almost 6 out of 10 their members have suffered depression, anxiety, emotional distress, or other mental health conditions during the Covid-19 Pandemic. Former Welsh International Rugby star, Rob Sowden-Taylor who will be providing his expertise in this area and who will be discussing how we can look to improve our health & wellbeing in our daily lives.
View event detailsWebinar Event - Overview on Directors and Officers Insurance
The webinar will briefly explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few months and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. The market will harden and that is why it is essential brokers have conversations with their clients now. It should also be noted that many more directors are being sued individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.
View event detailsWebinar Event - Overview Professional Indemnity Insurance
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
View event detailsWebinar Event - Public Liability: where are we heading? A review of recent case law.
Recent case law in the area of public liability has revealed some trends in the way that the courts are dealing with liability issues. An analysis of these trends is going to be very useful when we begin to look at new classes of claims likely to arise, especially following the Covid-19 pandemic. This webinar will analyse recent case law in the UK and provide an overview of key liability trends and where they are likely to lead in the coming years and what we should be doing now as an insurance industry to prepare.
View event detailsWebinar - Overview of Employers, Public & Products Liability Insurance
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how liability could of an client could arise.
View event detailsWebinar - Diversity in Communication: how to communicate with a wider and more diverse audience
Diversity is rightly high on the agenda for many organisations. However, an area that is often overlooked as part of a diversity strategy is the role of internal and external communications. This webinar will teach key communication strategies to ensure that, whether it be internal or external communications, you communicate with a wider and more diverse audience and avoid miscommunication or misunderstanding with people who are different to you
View event detailsWebinar Event - How Brokers Can Mitigate PI Claims Against Them
Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.
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Webinar - An Overview on Commercial Property Insurance
This presentation looks to provide a plain English overview market of what needs to be taken into when setting Commercial Buildings, Contents and Stock insurance. This webinar provided by Alan Chandler, one of the most popular presenters in the UK, will explore the different ways in which buildings contents and stock can be insured and the main clauses that should be included within a client’s commercial property cover. This presentation will be suitable for all brokers, underwriters and claims staff who deal with commercial property insurance along with those who are studying for the Cii exam M93 commercial property.
View event detailsWebinar Event - Hard Talk: how to communicate with customers about price rises and other impacts of a hard market
As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future. This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.
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Webinar - Understanding Clients Accounts
Covid-19 has forced the UK into a recession and understanding clients’ accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients' accounts, so account executives, account handlers and underwriters will need to understand the main terminology.
View event detailsWebinar Event - Setting Staff Appraisals in the Insurance Industry
It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.
View event detailsWebinar - FCA's new supervision strategy for GI brokers
In the FCA's Dear CEO letter of 4 September 2020 they set out a new supervision strategy for GI brokers as they believe customers are buying unsuitable or poor value products and that insufficient or unclear information is being provided at point of sale and inappropriate sales tactics are the biggest contributors of customer harm.
View event detailsNovus Webinar - 7 Top tips on how to be a more effective and more efficient learner when studying for professional qualifications
This practical and interactive webinar is perfect for candidates studying towards professional qualifications with either an exam or coursework element. With often limited, or sometimes no tutor support, it is extremely difficult to balance home, work and study. This webinar will teach you key skills of how to get started with your studies, how to research assignments, read as much as possible in the least amount of time and deal with issues such as procrastination and mental blocks, as well as how to avoid overlearning. We will also look at how to plan your assignment and structure your writing.
View event detailsWebinar - An Overview of Commercial Package Insurance
This webinar will provide a practical look into the various sections of a typical commercial package insurance policy, what is covered and what protection a commercial customer actually obtains, so that brokers, underwriters and claims staff alike can be confident when explaining the different sections of cover.
View event detailsWebinar Event - An Introduction to the Insurance Industry
This three hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry. The webinar will be presented by Alan Chandler, one of the most popular speakers in the UK. Alan will, in his usual plain English style, go through what risks are covered by insurance and what risks are not. He will then explain the structure of the UK insurance industry including exploring the roles of brokers, underwriters and claims staff. The six main legal principles of insurance will them be covered which are insurable interest, duty not to misrepresent/fair presentation of risk, proximate cause, indemnity, subrogation and contribution. The presentation will end up by covering the role of regulation within insurance.
View event detailsWebinar- Bank of England Update
The event will be presented by Ian Derrick. Ian joined the Bank of England in 2000 as Deputy Agent at the Agency for Wales, and returned to the role from a year's secondment to the economic analysis area of the Office of National Statistics in Newport in June 2015. Born and schooled in Llanelli, Ian graduated from Cardiff University in Economics in 1989, joining The Royal Bank of Scotland, working primarily in corporate banking and project finance roles in the City of London in the 1990s.
View event detailsWebinar - Critical financial rules for GI brokers’ FCA compliance
This comprehensive and interactive webinar will focus on the critical financial aspects of FCA rules - overall business solvency (compliance with adequate resources Threshold Condition 2.4), professional indemnity requirements/limits/issues (incl Covid cover) and the onerous client money handling rules under CASS 5. The FCA has had deep concern with brokers’ financial resilience and has issued several surveys on this plus client money handling arrangements culminating with the Dear CEO letter of 30 September 2020.
View event detailsWebinar - How Liability Can Arise in Tort
We sell many different liability insurance policies to customers every day; Motor, Employers Liability, Public Liability, Products liability, D&O, Professional Indemnity, Cyber Liability and more - what are we protecting the customers against, well it is largely being protected against being sued in the law of tort. Therefore, brokers, underwriters and claims staff alike should understand the law of tort, as failure to understand this means protections may be inadequate and a fair presentation of risk may not occur.
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