Complaints - how to avoid them and what to do if you can't

Clare Willmott invites you to their complaints handling seminar over breakfast on Wednesday 15 May 2019 from 8:30am.

At some point, everyone is likely to receive a complaint about one thing or another. It happens to us all.

We’ll be answering these questions for you:

• What constitutes a complaint?
• How can I best avoid receiving a complaint?
• How should I deal with a complaint?
• What should I know about liaising with the Financial Services Ombudsman Service, if the complaint gets that far?
• What is “limitation” and the importance of the Limitation Act 1980?
• Why are my terms of business so important?

If you would like to register your interest in attending this event, please email events@clarkewillmott.com, remembering to inform us about any dietary requirements.

Please note this is a Third Party Event