Assertiveness and Personal Impact
This session focus on the need for us all to make a positive first impression and build confidence through positive personal impact. It’s a key skill to be able to be assertive but to fully appreciate the needs of others, in debate and discussions. This session will help you recognise when over assertive behaviour can be perceived as aggressive with tips and tools on ensuring you are heard and respected when speaking up.
Objectives
Identify and understand the need for assertiveness
Build personal confidence, self-esteem and improve their personal impact and interactions with others.
Understand the difference between aggressive, non-assertive and assertive behaviour.
Venue
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.