Be heard: Improve upon your communication skills by understanding your personal communication style

Tuesday, 24 October 2023
12:00 pm – 1:00 pm (UK time)
    • Matt Owen-James, Senior Training Consultant, Zing365

Improve upon your communication skills by understanding your personal communication style

This webinar will help you appreciate and understand your personal communication style and will help you communicate more effectively, be heard and listened to.

This will help you to be more engaging and influential when communicating and negotiating with others.

Learning objectives

  • How we communicate differently

  • Why we sometimes aren’t heard

  • Things to think about when communicating with others

Meet the trainer: Matt Owen-James

Matt is an experienced Training Specialist with a 15 year record of success in the insurance sector. With numerous roles including broking, account management, operations and learning and development. Matt is focused on maximising employee performance and competence, quality assurance, engagement and careers progression with effective training programs. He gets excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements with the aim of growth.Matt had several roles in the insurance broking industry, including Account Management (both personal and commercial lines), team manager positions and operational positions.Matt has supported students through their Cert CII qualification in the UK and UAE.After achieving Level 3 in Learning & Development, the next goal is to become Level 5 CIPD qualified. Matt is also studying to achieve the ACII.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at