Previous events
All previous events
The Highway Code Changes and their Implications for Insurance
On 29 January 2022 some significant alterations were made to the Highway Code, known and trusted for many decades as the ‘Road Users’ Bible’. This new edition changes many common perceptions as to the rules and etiquette of the road, for instance, priorities at junctions, awareness, spacing and the creation of a ‘hierarchy’ of road users. The webinar will be of value to everyone using a public road. Specifically it will be of value to insurance personnel dealing with Motor underwriting, claims or client facing in any way.
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IF5 Motor Insurance Products overview
The course will look at the best exam techniques to use to pass IF5. We will explore the motor insurance market, the different cover options, the regulatory framework that exists for motor insurance and the different underwriting factors taken into account by insurers.
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Exploring Diversity & Inclusion: Neurodiversity, difference not deficits
This session will discuss what neurodiversity is and how it is important. We will share the most common neurodivergent traits and discuss what types of roles benefit from a different perspective.
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Understanding Personal Lines Claims Handling
The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.
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Renewable Energy
The growth of renewables and the challenges for industry are an increasing demand on the expertise of the Insurance Market and its service providers, especially in respect to claims management and the preventative measures. We look at evaluating some of the risks to better enable your understanding. We will focus on giving an introductory perspective to some of the faults experienced predominantly in Wind harnessed and Solar energy.
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Webinar - How to set the correct Commercial property sums insured
It is estimated that 90% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap.
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A plain English overview of Builders performance bonds
This one-hour webinar, presented by Alan Chandler one of the most popular presenters in the UK, will explain the difference between a bond and an insurance contract and show why brokers need to understand what a builders performance bond is. From time to time your clients, particularly those involved in the construction sector, will look for help in obtaining a bond and this presentation looks to provide an overview of what bonds are and why they are issued. Alan will look at different types of bond such as conditional and on demand but not James!
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IF8 Package Commercial Insurances Overview
The course will look at the best exam techniques to use to pass IF8. We will explore: • The different types hazard an underwriter considers for Commercial package insurance • The different package covers available in the U.K. • The main rating factors • How the claims process operates for Commercial package insurance
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Exploring Diversity & Inclusion: Building your D&I Policy
Explore what your ideal D&I policy looks like. What can you do from your desk today, to support your ‘official’ policy and evolve it to match your ‘ideal’ one.
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Professional Indemnity insurance – How claims can arise
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
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Webinar: Slips Trips n Falls
Slips, Trips, Falls & Injuries is a presentation that examines the science behind understanding whether a reported injury is consistent with the incident or accident.
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Personal Lines policy wordings conditions and warranties webinar
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
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Samaritans and the Power of Listening
Good listening skills can lead to better customer satisfaction, including better outcomes for people who may display characteristics of vulnerability. During this session, which the Samaritans have kindly agreed to run for us, we will explore why active listening is one of the most useful tools to use, especially in challenging conversations.
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Webinar: Setting correct Bi indemnity periods
Webinar on How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies. Brokers increasingly face Pi claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods.
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IF1 Overview Day
The course will be delivered by Alan Chandler, Chartered Insurer who has taken thousands of people from nothing to fully ACII qualified, including training many national prize winners, so you will be getting the best possible help to pass IF1.
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Webinar – How brokers can mitigate Pi claims against them
Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.
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WEBINAR on understanding the different types of Company structure.
It is essential all insurance staff have a good understanding of the different types of way in which a company could be structured and failing to understand these structures could lead to wrong cover being put in place.
View event detailsLeadership and motivation in the insurance industry
This presentation will look from an insurance perspective at the key areas of leadership and motivation. This presentation is appropriate for all members. Underwriters, claims staff, brokers, Loss Adjusters, IFA’s and anyone else who employs staff.
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A plain English overview of Engineering insurance and inspection
This is an hour’s presentation looking to provide a plain English overview of the Engineering insurance market which is often shrouded in mystery and badly understood. We will look at both the inspection and insurance cover elements of Engineering insurance.
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The Problems of Under Insurance in Personal Lines Insurance Products
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, examines the challenge of making sure personal lines policyholders avoid under insurance. Where the insured has to provide a building sum insured, only 10% of policyholders in the UK get this correct.
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