Grapevine Talk - Characteristics of a Good Communicator
The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator. Through tasting five different Spanish and Portuguese wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to execution of a message. Venue The Plough Coton, 2 High Street, Coton, CB23 7PL. There will be a selection of nibbles available. If you have any specific dietary requirements please let us know.
Thu 25 Nov 6:00 pm – 8:00 pm
Jeff Heasman, Trainer & Consultant in Law, Insurance, Communication & Psychology
Annual Dinner 2021
Our Annual dinner is back this year and we are celebrating 101 years of being an institute. Don't miss out on this fantastic dinner to be held in the Great Hall at King's College, Cambridge on Friday 10th December 2021.
Fri 10 Dec 6:00 pm – 11:59 pm
Kings College, Cambridge
How to Identify Potential Recoveries & Not Miss an Opportunity - a Legal Perspective
Whilst working within a busy insurance industry it is all too easy for a recovery to be missed, evidence disposed of and the opportunity to recover money for insurers to be lost. This webinar will explain the legal bases required in order to pursue a successful claim and what you need to look out for in order to identify whether there is a potential recovery.
Fri 29 Oct 1:00 pm – 2:00 pm
Claire Collings , BDB Pitmans
This session is designed for all employees, particularly those with customer service and customer care facing roles, and will cover techniques and approaches to manage conflict.
Fri 12 Nov 1:00 pm – 2:00 pm
Michael Quigley, Kataholos
Utility extensions - a repeat of the pandemic expectation issues
The FCA Test case showcased the range of different perceptions about the scope of disease cover. There are residual issues that are likely to litigate but we broadly know where we stand on the core issues. But misunderstandings about business extensions are not limited to disease covers – in particular, utility failure cover is provided generally on two fundamentally different bases (with a hybrid variant for good measure), threatens aggregation over a wide area if there were to be an extensive power outage, and would inevitably reveal misunderstandings about the extent to which the loss of internet sales might or might not be covered. In the light of the above, this session will explore aspects of a power outage scenario and highlight the potential for further disputes mirroring that over covid-19.
Wed 17 Nov 1:00 pm – 2:00 pm
Damian Glynn, Sedgwick International
Alan Chandler, Chartered Insurer, will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA defines vulnerable customers, the measures all firms are expected to put in place and how the requirements on all firms have changed to make sure the most vulnerable are protected going forward.
Tue 07 Dec 12:30 pm – 1:30 pm
Women’s Forum: Don’t be a passenger in your own career, take the driving seat
Do you pay attention to the opportunities around you? Do you ever feel discouraged to take a risk? Are you unsure of your career and what to do next? Do you seek change? Join Sandra Llewin for this insightful webinar to learn more about yourself and how to take the lead in your career.
Thu 21 Oct 12:30 pm – 1:30 pm
Webinar - Customer Service for Insurance
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world. Venue Online
Tue 19 Oct 12:30 pm – 1:30 pm
Bernard Thornton, Chartered Insurance Practitioner
M92 Revision Course - Business and Finance in Insurance
This M92 course is limited to 20 members and will be delivered over 2x three hour revision sessions which will cover all the main aspects of the CII diploma subject M92 business and finance module.
Mon 11 Oct 1:00 pm – 4:00 pm
Alan Chandler, Insurance Trainer
MO5 Revision Course - Insurance Law
This MO5 remote course is limited to 20 members and will be delivered over 2 three hour revision sessions which will cover all the main aspects of the CII diploma subject MO5 insurance law module.
Mon 11 Oct 9:30 am – 12:30 pm
Cyber Security and Counter Fraud Controls
This webinar is aimed at SMEs within the financial services and insurance sectors looking to improve their own cyber security and counter fraud controls. It will also be of interest to individuals that manage cyber security policies and claims on behalf of their customers and clients.
Tue 05 Oct 1:00 pm – 2:00 pm
Craig Wooldridge, IASME
WEBINAR: TED TALK workshop
Ted Talks: What do these styles of speeches have in common? They are all shorter than a traditional keynote; inform; entertain, are memorable and inspire discussion. They all tap in on human connection which is a powerful way to communicate. How can we use this within our industry to educate, communicate and inspire? Venue Online
Fri 24 Sep 10:00 am – 11:00 am
Susan Heaton-Wright, Superstar Communicator