Forthcoming events
This month
WEBINAR: Ted Talks Workshop
Ted Talks: What do these styles of speeches have in common? They are all shorter than a traditional keynote; inform; entertain, are memorable and inspire discussion. They all tap in on human connection which is a powerful way to communicate. How can we use this within our industry to educate, communicate and inspire? Venue Online
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Cyber Security and Counter Fraud Controls
This webinar is aimed at SMEs within the financial services and insurance sectors looking to improve their own cyber security and counter fraud controls. It will also be of interest to individuals that manage cyber security policies and claims on behalf of their customers and clients.
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MO5 Revision Course - Insurance Law
This MO5 remote course is limited to 20 members and will be delivered over 2 three hour revision sessions which will cover all the main aspects of the CII diploma subject MO5 insurance law module.
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M92 Revision Course - Business and Finance in Insurance
This M92 course is limited to 20 members and will be delivered over 2x three hour revision sessions which will cover all the main aspects of the CII diploma subject M92 business and finance module.
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New Webinar - Customer Service for Insurance
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world. Venue Online
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Women’s Forum: Don’t be a passenger in your own career, take the driving seat
Do you pay attention to the opportunities around you? Do you ever feel discouraged to take a risk? Are you unsure of your career and what to do next? Do you seek change? Join Sandra Llewin for this insightful webinar to learn more about yourself and how to take the lead in your career.
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Managing Conflict
This session is designed for all employees, particularly those with customer service and customer care facing roles, and will cover techniques and approaches to manage conflict.
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Utility extensions - a repeat of the pandemic expectation issues
The FCA Test case showcased the range of different perceptions about the scope of disease cover. There are residual issues that are likely to litigate but we broadly know where we stand on the core issues. But misunderstandings about business extensions are not limited to disease covers – in particular, utility failure cover is provided generally on two fundamentally different bases (with a hybrid variant for good measure), threatens aggregation over a wide area if there were to be an extensive power outage, and would inevitably reveal misunderstandings about the extent to which the loss of internet sales might or might not be covered. In the light of the above, this session will explore aspects of a power outage scenario and highlight the potential for further disputes mirroring that over covid-19.
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Vulnerable Customers
Alan Chandler, Chartered Insurer, will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA defines vulnerable customers, the measures all firms are expected to put in place and how the requirements on all firms have changed to make sure the most vulnerable are protected going forward.
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Annual Dinner 2021
Our Annual dinner is back this year and we are celebrating 101 years of being an institute. Don't miss out on this fantastic dinner to be held in the Great Hall at King's College, Cambridge on Friday 10th December 2021.
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