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Vulnerable Customers

Alan Chandler, Chartered Insurer, will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA defines vulnerable customers, the measures all firms are expected to put in place and how the requirements on all firms have changed to make sure the most vulnerable are protected going forward.

Tue 07 Dec 12:30 pm – 1:30 pm

Alan Chandler,

Do you or someone you know need help from The Insurance Charities?

The Charity works throughout the UK and Ireland to support current and former insurance employees and their dependants. Last year it awarded over £912k to help pay for things such as household appliances, school uniform, funeral costs, rehabilitation, and property adaptations. The Charity transforms insurance peoples’ lives for the better, by providing them with a lifeline for as long as it’s needed.

Wed 1 Dec. 2021

President's Message

Welcome to the Insurance Institute of Cambridge.

First of all, I hope everyone is healthy and safe during this difficult time. I must say that I am still in shock that I have been asked to write a President’s message for the Cambridge CII. When I attended the AGM 3 years ago just to find out more, I did not expect to now be voted in as the President. I am excited for the year ahead and I am honoured to be President of this institute. It is our 100th year as an institute so lets make it a good one. I have a fantastic set of council members, many of which are new to council and I know they will benefit from this new experience.

When I agreed to be put forward as President, it was a concerning time for the institute due to previous council members leaving. However, I am delighted at the response that has been received since we asked members to get involved. Local institutes are extremely important and must survive so I urge anyone reading this message to get involved and attend a council meeting to understand what it is all about.

Looking at the year ahead, we will all be working together to deliver high quality CPD events for all of our members. With the current COVID-19 crisis, holding CPD events is a challenging task but it has meant that we will be hosting more webinars, which I expect will reach more members than our previously arranged seminars. We will strive to bring you informative, interesting and educational CPD content in the months ahead.