The Power of Listening

Our third and final installment in our three part series on "The Power of..". In this session we're going to learn about The Power of Listening

‘Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.’ Epictetus [Ancient Greek philosopher]. Many of us merely ‘hear’ and fail to really ‘listen’. Effective listening can have a profound effect on all our interpersonal relationships at work and home. In this session Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.

Objectives

• Understanding the power of listening in multiple different work and life contexts

• To be able adapt your level of listening and listening focus to different contexts and environments

• Understanding that effective listening is a ‘learned skill’ that you can develop

Content and Learning

• The benefits of [really] listening

• Listening in the context of sales and client work

• Listening in workplace – effective interactions with your teams and colleagues

• Barriers to listening and how to overcome them

• Levels of listening

• Listening skills and tools

• Matching your listening focus to the context

• Listening practices