🧠 Neurodiversity in Practice – Supporting Colleagues and Customers

A practical CPD session for insurance and financial services professionals, managers and leaders

Our sector relies on clear communication, sound judgement and strong customer relationships. Yet many workplace systems and processes are often designed around a narrow range of thinking styles.

This practical and engaging session explores how neurodiversity can influence workplace interactions, customer outcomes and business performance, and what professionals can do differently to support both colleagues and customers more effectively.

Combining lived experience with practical workplace application, this session moves beyond awareness and focuses on realistic actions that can be implemented immediately.

Why Attend?

The result of poorly designed systems and processes can often be:

• Misunderstandings with customers
• Unnecessary friction within teams
• Missed insight and challenge
• Reduced engagement and performance
• Avoidable conduct and communication risks

This session will help attendees develop a greater understanding of neurodiversity and gain practical strategies to improve communication, consistency and outcomes.

What We Will Cover

✅ What neurodiversity is and isn't in a workplace context

✅ How neurodiversity can present in colleagues and customer interactions

✅ Legal responsibilities, including reasonable adjustments

✅ Common barriers created by workplace systems and processes

✅ Practical ways to improve clarity, communication and consistency

✅ How small adjustments can significantly improve outcomes

Learning Outcomes

By attending, you will gain:

• Greater confidence in supporting neurodiverse colleagues and customers
• A clearer understanding of your role and responsibilities
• Practical tools to improve communication and reduce misunderstandings
• A more structured and consistent approach to workplace and customer interactions
• Ideas that can be applied immediately within your own organisation

Key Message

Supporting neurodiversity is not about special treatment. It is about removing unnecessary barriers so people can perform, engage and contribute effectively.

Speaker

Anne Stunell

Executive Coach | Leadership Specialist | Organisational Consultant

Anne Stunell is an Executive Coach, Leadership Specialist and Organisational Consultant with extensive experience supporting individuals, leaders and organisations to improve performance, communication and workplace effectiveness.

Through her work with Branko Ltd, Anne helps organisations create environments where people can perform at their best by developing practical approaches to leadership, culture, inclusion and organisational development.

Drawing on both professional expertise and lived experience, Anne delivers engaging and thought-provoking sessions that translate complex topics into practical actions that can be applied immediately in the workplace.

Her work focuses on helping organisations remove barriers, improve understanding and create more effective interactions between colleagues, leaders and customers.

Who Should Attend?

This event is ideal for:

• Insurance professionals
• Financial services professionals
• Managers and team leaders
• Customer-facing staff
• Anyone interested in creating a more effective and inclusive workplace

Delivered by

Branko Ltd

📚 CPD Eligible Event

Book your place today and gain practical insights that will help you better support colleagues, customers and teams. 🧠💡