Forthcoming event
Effective Insurance Sales Conversations Part 5 of 6 - Overcoming Objections
Thursday 7 January, 12:30 pm - 1:15 pm (UK time)
Sharon Drew, Sales & Commercial Consulting
CPD
Customer objections are a natural part of the sales process and, when handled effectively, can create opportunities to strengthen trust and move conversations forward. In the fifth session of our Effective Insurance Sales Conversations webinar series, we'll explore why objections occur, what they often reveal about customer concerns, and how to respond with confidence and professionalism.
This session will focus on real-life scenarios, including a discussion around the most common objections you encounter in your role. Together, we'll explore practical approaches to addressing concerns, asking the right questions, and maintaining positive customer relationships throughout the conversation.
Learning Objectives
- Understand the common reasons why customers raise objections during the sales process.
- Develop strategies to respond to objections positively and confidently using appropriate questioning and communication techniques.
- Build confidence in handling common customer objections while maintaining strong customer relationships.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements. 1 hour CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/learning/cpd/.
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Thu 10 Dec, 12:30 pm - 1:15 pm
Sharon Drew
CPD
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Thu 28 Jan, 12:30 pm - 1:15 pm
Sharon Drew
CPD