The Consumer Duty is one of the biggest changes in financial services regulation for 20 years, and it is underpinned by behavioural science. Without behavioural science, the Consumer Duty would be almost unthinkable. The FCA now expects insurers to make good decisions easy for consumers, and bad decisions hard. In this interactive webinar Fairer Finance will cover how to evidence consumer understanding and fair value in an insurance context. Looking to continue the conversation? Join us at 1.00pm for Part 2, for a focussed panel discussion and live Q&A. Please note: Part 2 requires a separate booking for the access link.